IT Specialist

Role overview

The IT Specialist will be an important part of the technology team, ensuring day-to-day systems and infrastructure run smoothly. This position focuses on resolving technical issues, supporting users, and keeping hardware, software, and IT records in good working order.

Key responsibilities

• Deliver hands-on support to staff for computer hardware and software concerns.
• Investigate technical faults and resolve them, escalating more complex cases when required.
• Help maintain and administer IT systems, equipment, and supporting infrastructure.
• Set up, install, configure, and refresh applications and operating systems.
• Carry out regular checks, backups, and system maintenance updates.
• Keep reliable records of devices, software licences, and stock inventory.
• Work with the wider IT team to apply security controls and operational protocols.
• Assist team members with IT questions and provide user guidance or training where needed.
• Track system performance, security, and data accuracy to spot issues early.
• Support technology projects such as upgrades and new deployment activities.
• Stay informed about new technology developments and suggest practical improvements.
• Create and maintain documentation, process notes, and technical user guides.
• Support purchasing decisions by helping assess and source IT hardware and software.
• Prepare IT-related reports and maintain documentation required for internal use.

Health, safety, and environmental compliance

The role also requires working in a safe and environmentally responsible way to protect guests and colleagues while supporting conservation efforts. All company environmental, health, and safety policies and procedures must be followed.