- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 11시간 전
- Work mode
- 재택근무
- 교육
- Not specified
- Eligibility
- Applicants who are interested in technology, customer support, and remote IT troubleshooting can apply. This entry-level role is suitable for candidates with a basic technical foundation and a willingness to learn; prior experience is helpful but not required.
- Resume
- Required to apply
직무 설명
Role overview
We are seeking a customer-oriented IT Support Specialist to join a remote support team on a full-time basis. This is an entry-level opportunity suited to someone who enjoys technology, problem-solving, and helping colleagues get past technical roadblocks.
The position is focused on providing remote assistance to staff, keeping everyday IT operations running smoothly, and making sure employees have reliable access to the systems and tools they need to do their work efficiently.
What you will do
- Handle support enquiries received by email, chat, phone, and ticketing platforms.
- Investigate and fix issues involving hardware, software, and network connectivity.
- Support users with account access, password resets, and basic system setup or configuration.
- Assist with software deployment, device preparation, and remote troubleshooting tasks.
- Record incidents, actions taken, and resolutions accurately in the support documentation.
- Track incoming tickets, prioritize work, and escalate complex cases when needed.
- Contribute ideas and support efforts aimed at improving IT service delivery and the user experience.
What we are looking for
- A foundational understanding of computer hardware, operating systems, and widely used business software.
- Comfort working with Windows, macOS, Microsoft 365, remote desktop tools, and basic networking concepts.
- Clear communication skills and a professional, service-oriented approach.
- Good analytical thinking and the ability to troubleshoot issues methodically.
- A collaborative attitude and willingness to learn on the job.
- Prior exposure to IT support, help desk work, customer support, or technical troubleshooting is helpful but not mandatory.
What’s on offer
- Flexible remote working arrangement.
- Structured training and guidance from experienced IT professionals.
- Practical, hands-on exposure to a broad range of technologies.
- Opportunities to build technical and workplace skills.
- Competitive pay, career growth opportunities, continuous learning support, and employee benefits.
Additional information
This role is full-time and remote. The employer is based in Australia. No specific vacancy count, application deadline, salary figure, or start date was provided.