IT Helpdesk Specialist (m/w/d)

Position Overview

Geberit is a global industrial enterprise that values innovation and a supportive team environment. We offer ample opportunities to influence your role, work with modern technologies, pursue targeted professional development, and enjoy a friendly workspace. Join our IT Service Center located in Pfullendorf.

Primary Responsibilities

• Manage IT hotline requests via telephone, providing support in both German and English, including accurate documentation.
• Deliver 1st-level support by receiving incident and service requests through phone, email, or ticketing system.
• Troubleshoot hardware and software issues remotely or directly at employees' workstations and perform installations of new hardware and software components.
• Assist staff to optimize their use of applications during daily operations.
• Identify areas for improvement and actively contribute to the continuous enhancement of processes and the IT environment.
• Lead small projects within the service desk scope such as conducting evaluations, rollouts, and standardizations.

Candidate Profile

• Completed training or apprenticeship as an IT specialist for system integration or equivalent technical qualification with further education in IT.
• Strong customer service orientation and a passion for delivering exceptional support.
• Excellent proficiency in German and English, both verbal and written.

Employee Benefits

• Access to a staff canteen.
• Optimal onboarding for new employees.
• Employee discounts and services.
• Company health management programs.
• Flexible working time models.
• Varied opportunities for further training and international assignments.
• Attractive pension and retirement plans.