Invigilator - IELTS Testing Centre, Darwin

About IDP Education

IDP Education Ltd is a leading global organization specializing in international education services. Operating in over 50 countries, this Australian-listed company boasts a diverse workforce of over 7,000 employees from myriad backgrounds. Focusing on customer-first approaches, IDP leverages expert teams and advanced technology to facilitate educational and testing successes worldwide.

Role Overview

The position of IELTS Invigilator at the Darwin Test Centre is designed to support the smooth delivery of IELTS examinations, ensuring compliance with regulatory standards and providing excellent customer service throughout the testing process. This role involves coordination with team members and handling activities before, during, and after test days to maintain operational efficiency and customer satisfaction.

Work Schedule and Remuneration

This is a casual position requiring attendance for two to three shifts monthly, specifically on Saturdays. The role offers an hourly wage of $34.44.

Key Responsibilities

• Deliver outstanding customer experiences throughout all stages of the IELTS testing process through in-person engagement.
• Maintain positive working relationships with internal departments and external stakeholders.
• Offer guidance on official IELTS preparatory materials and IDP services.
• Support a diverse client base with varying backgrounds and abilities.
• Foster a team culture centered on support, innovation, and customer focus.
• Manage test day logistics, including overseeing registration and test supervision.
• Prepare and organize all necessary documentation for test days.
• Maintain accurate digital records and update databases as required.
• Coordinate and update the schedule for Speaking tests.
• Ensure the secure handling and confidentiality of all test-related materials.
• Troubleshoot and resolve technical issues involving hardware and software.
• Participate in continuous improvement efforts and promote best practices within the team.
• Adhere strictly to all IELTS operational standards across pre-test, test day, and post-test activities.
• Safeguard confidential data in line with security policies.
• Manage incident responses and address potential security concerns promptly.
• Complete necessary training and adhere to policy requirements.
• Uphold professional conduct aligned with the organization's values, contributing to a culture of quality and integrity.

Candidate Profile and Skills

• Exceptional verbal and written communication abilities.
• Demonstrated commitment to superior customer service.
• Strong analytical and decision-making skills to effectively resolve problems.
• Capable of working both independently and collaboratively within a team environment.
• Detail-oriented with a keen focus on quality and customer satisfaction.
• Proficient organizational and time management skills to handle multiple priorities efficiently.
• Familiarity with Microsoft Office, Microsoft Teams, and an aptitude for learning new technological tools.