Intermediate IT Support and Systems Administrator

Role Overview

This position involves assisting with IT operations and providing primary troubleshooting support for both software and hardware related problems. The role requires managing user accounts and access permissions in alignment with IT standards, administering key Active Directory functionalities, and supporting a variety of managed services and devices.

Key Responsibilities

• Serve as the first point of contact for client staff to resolve technical issues involving software and hardware.
• Create and update user profiles, titles, department access, and security permissions in client systems.
• Manage password resets and access configurations across platforms including Active Directory (on-premises and Azure), DNS, DHCP, RDP, printing services, firewalls, switches, and Office 365.
• Install, configure, and troubleshoot corporate computers, alongside coaching users to maximize their hardware and software effectiveness.
• Support IT asset management, tracking hardware and software inventory throughout their lifecycle according to corporate policies.
• Ensure timely replacement of end-of-life equipment and verify warranty coverage is applied for repairs as necessary.
• Facilitate technical aspects of user onboarding and offboarding, from account setup and laptop configuration to access termination and asset retrieval upon departure.
• Contribute to the development and refinement of IT corporate standards, policies, tutorials, and training materials.
• Assist in defining approved technical specifications for new IT equipment purchases and maintain an updated list of approved models and IT-related documentation.

Additional Information

This role is based onsite within the Greater Ottawa Metropolitan Area and is offered on a contract basis. There is no specific salary or duration disclosed.