Institutional Client Services Specialist (APAC)

About Binance

Binance stands as a premier global blockchain ecosystem, operating the world's largest cryptocurrency exchange by trading volume and user base. Trusted by over 300 million users across more than 100 countries, Binance excels in security, transparency, trading speed, liquidity, and a wide array of digital asset products and services. Its offerings encompass trading, finance, education, research, payments, institutional services, and Web3 innovations, all unified to foster an inclusive financial ecosystem that promotes monetary freedom and enhances global financial accessibility.

Team Overview

The Binance VIP and Institutional division provides elite digital asset service solutions to VIPs and institutional clients. This team collaborates closely with diverse market participants such as individual traders, high-frequency and proprietary trading firms, hedge funds, asset managers, family offices, market makers, brokers, investment banks, corporations, and fintech companies. Joining this team offers the chance to support and serve some of the most influential entities in the cryptocurrency sector.

Primary Responsibilities

• Act as the main contact, supporting top-tier clients and institutional customers across Binance's product range.
• Deliver timely and dedicated assistance via multiple communication channels to institutional and VIP clients.
• Guide VIP clients in integrating and utilizing Binance’s systems, including API usage.
• Serve as the initial support point for account and system-related issues.
• Represent VIP clients' interests internally, liaising with teams such as account management, finance, risk, and product development.
• Gather customer feedback and oversee projects to implement necessary product enhancements.
• Communicate system and product updates proactively to customers, ensuring timely awareness of major changes.

Required Qualifications

• At least 3 years of pertinent experience in client or trading desk support roles within financial services.
• Comprehensive understanding of trading platforms and exchanges, including order types and execution workflows.
• Experience in client management roles, supporting client expansion and business growth.
• Familiarity with cryptocurrency derivative trading products.
• Strong analytical and problem-solving capabilities, able to perform effectively under pressure.
• Exceptional communication skills to facilitate cross-departmental collaboration.
• Willingness to participate in on-call rotations as business needs dictate.
• Proficiency in both English and Mandarin is essential for coordination with international partners.
• Practical hands-on experience with API-driven trading is highly advantageous.
• Understanding of cryptocurrency fundamentals, including blockchain transactions, is preferred.
• Knowledge of derivatives and futures products provides a competitive edge.

Why Work at Binance

• Influence the future of blockchain by working with a world-leading ecosystem.
• Engage with top-tier global talent in a flat, user-oriented organization.
• Lead innovative projects in a fast-evolving environment with autonomy.
• Advance your career with opportunities for continuous development.
• Receive a competitive remuneration package and company benefits.
• Option for work-from-home arrangements, subject to business requirements.

Equal Opportunity & Privacy

Binance is dedicated to fostering diversity and inclusion as vital to company success. Candidates agree to the Privacy Notice upon application. Artificial intelligence tools may be utilized in parts of the recruitment process to aid in reviewing and assessing applications, but final hiring decisions rest with human judgment.