Inside Sales Assistant

About Kuraray America, Inc.

Kuraray America, Inc. (KAI), a subsidiary of Kuraray Company, Ltd. in Tokyo, Japan, is recognized as one of the nation's top companies to work for. As a global leader specializing in specialty chemicals, fibers, and resins, Kuraray operates in 32 countries with over 12,000 employees worldwide, including 800+ in the U.S. The company fosters a workplace founded on core values such as integrity, excellence, teamwork, and accountability, offering employees competitive salaries, comprehensive benefits, incentive programs, and a supportive environment for rapid responsibility advancement.

Position Overview

The Inside Sales Assistant plays a vital role in the Dental Division by providing administrative and customer support to enhance sales efficiency and drive growth. This position involves coordinating with customers, managing sales data through CRM platforms, supporting marketing initiatives, processing orders and samples, and organizing events and meetings. Candidates must possess excellent organizational skills and be capable of managing multiple tasks in a dynamic setting.

Key Responsibilities

• Coordinate and schedule meetings to facilitate customer engagement throughout the sales cycle.
• Assist sales representatives by identifying new business prospects, managing sales leads, and maintaining effective communication with clients including dentists and dealers.
• Handle customer inquiries via phone and email, ensuring accurate information about products and services is provided.
• Maintain and update detailed customer and sales activity records within Salesforce and CRM systems.
• Compile and organize data inputs for reports and sales tracking.
• Manage sample requests and coordinate product shipments for trade shows, events, and customer meetings.
• Support marketing efforts through preparation of presentations, reports, and campaign execution tools.
• Assist with logistical coordination for sales-related events, conferences, and business travel arrangements.
• Maintain departmental administrative processes including purchasing and expense management, ensuring adherence to company policies and regulatory compliance.
• Engage in ongoing training to enhance product knowledge and strengthen sales support skills.

Minimum Qualifications

• High school diploma or equivalent required.
• 1 to 2 years of administrative experience preferred; dental industry experience is advantageous but not mandatory.
• Willingness to travel approximately 10% for trade shows and events.
• Detail-oriented with demonstrated ability in organizing and prioritizing multiple responsibilities.
• Proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint.
• Experience using CRM systems, preferably Salesforce.
• Strong written, verbal, and presentation skills.
• Valid driver’s license and capability to maintain a home office suitable for sample storage and shipment.

Core Competencies

• Customer Focus: Building and sustaining customer relationships with a client-first approach.
• Business Insight: Understanding market and business dynamics to support organizational goals.
• Innovation: Introducing new methods to bolster success.
• Action Orientation: Embracing challenges energetically and with urgency.
• Accountability: Upholding commitments personally and within teams.
• Results Driven: Achieving consistent outcomes despite difficulties.
• Collaboration: Partnering effectively to achieve common goals.
• Appreciation for Diversity: Valuing varied perspectives and cultures.
• Effective Communication: Tailoring multi-modal messages for diverse audiences.
• Courage: Addressing difficult topics honestly and directly.
• Trust Building: Earning confidence through integrity and authenticity.
• Adaptability: Adjusting approaches to match situational requirements.

Compensation & Benefits

The position offers an annual salary ranging from $56,188 to $84,282, including base pay and performance-based incentives aligned with individual, corporate, and team results. Employees enjoy a comprehensive healthcare plan with wellness reimbursements, three weeks of paid time off, ten company holidays, paid parental leave, education reimbursement opportunities, and a company-matching 401(k) plan.

Additional Information

Applicants must be authorized to work in the United States for any employer. Kuraray America, Inc. is an Equal Opportunity Employer supporting disability and protected veteran status candidates. No third-party submissions will be accepted.