Information Technology Support Specialist

About Pickl

Pickl is a Dubai-origin burger brand renowned for its award-winning cheeseburgers and freshly prepared fried chicken sandwiches that exclude preservatives, hormones, and antibiotics. Acclaimed multiple times as the Best Burger and Best Fried Chicken by regional culinary awards, Pickl has also earned the title of Restaurant of the Year across several years. The company emphasizes providing guests with premium quality, fresh, and speedy food in a relaxed, vibrant atmosphere. Currently operating in seven countries within the region—including the UAE, Qatar, Bahrain, Egypt, Jordan, Oman, and Saudi Arabia—Pickl is planning further expansion to Kuwait and Iraq. Customers can enjoy dining in the restaurant or order delivery via all leading UAE platforms.

Role Overview

The Information Technology Support Specialist role is a full-time position based on-site in Dubai, UAE. This position is tasked with delivering primary technical and help desk support to restaurant and office personnel, ensuring consistent operation of hardware, software, and network systems throughout daily activities. Duties encompass troubleshooting desktop computers and point-of-sale (POS) systems, resolving user-reported incidents, and escalating more complex technical issues appropriately. Routine responsibilities include setting up and configuring devices, managing user account permissions, maintaining an inventory of IT assets, and accurately documenting issues and solutions.

Additional Responsibilities

• Uphold IT security best practices and compliance.
• Support system upgrades and new technology deployments.
• Collaborate with cross-functional teams to reduce downtime and improve technology performance.

Qualifications and Experience

• Proficient technical support and help desk capabilities for effective end-user assistance and incident management.
• Strong skills in troubleshooting desktop hardware and software problems.
• Basic knowledge of IT fundamentals including operating systems, networking principles, and common business software.
• Excellent verbal and written communication, with the ability to simplify technical information.
• Customer-focused approach, combined with strong organizational and time management skills suited to a dynamic hospitality setting.
• Possession of relevant certifications such as CompTIA A+ or ITIL Foundation, or diploma/degree in IT, Computer Science, or related fields is advantageous.
• Previous experience supporting POS systems, restaurant technology, or multi-location IT environments is preferred.
• Capacity to work on-site in Dubai, including occasional extended hours, and collaborate effectively with diverse teams across the region.