Housekeeping Supervisor

Company Overview

Choice Hotels Saudi Arabia is part of the Choice brand and is recognized for creating memorable stays through attentive service and well-maintained facilities. Its hotels are full-service properties designed to offer good value to both business and leisure guests, with locations placed in major cities. The work culture is service-focused, with an emphasis on guest satisfaction, operational discipline, and consistent quality.

Role Summary

This full-time, on-site position in Jeddah is responsible for managing day-to-day housekeeping activity across guest rooms, public spaces, and back-of-house areas. The supervisor will coordinate housekeeping and laundry teams, keep standards aligned with brand expectations, work with other departments to ensure hotel operations run smoothly, and handle guest requests and feedback.

Key Duties

• Oversee the daily flow of housekeeping work in rooms, public areas, and service spaces.
• Allocate tasks to housekeeping and laundry staff, then track progress and completion.
• Inspect cleaned areas to confirm hygiene, presentation, and brand-standard compliance.
• Coordinate closely with other hotel departments to support efficient operations.
• Respond to guest concerns, preferences, and service requests in a timely manner.
• Monitor stock levels and usage of linens, cleaning materials, and related supplies.
• Provide coaching, direction, and on-the-job support to housekeeping team members.
• Maintain safe working practices and uphold hygiene and sanitation protocols.
• Record operational data, update reports, and keep housekeeping documentation current.
• Contribute ideas and actions that improve housekeeping processes and service quality.

Qualifications

Applicants should bring proven supervisory ability, practical housekeeping knowledge, laundry handling experience, and strong guest-service communication skills. Prior experience in a hotel or hospitality housekeeping role, especially in a supervisory capacity, is preferred. The role also requires attention to detail, organization, and a commitment to safety and quality. Basic computer skills are needed for reporting and inventory work, and a diploma or certificate in hospitality management is considered an advantage.

Additional Information

The role is based on-site in Jeddah, while the source also mentions flexibility for weekends and shift work as needed. It additionally states Riyadh in one section, which appears inconsistent with the stated job location of Jeddah and has been retained here as provided.