Hotel Receptionist

Role overview

The Hardiman Hotel is looking for an experienced receptionist to join its Front of House team in Galway. This opportunity suits someone who enjoys working in a fast-paced hospitality setting, takes pride in excellent guest service, and brings energy, professionalism, and a proactive attitude to every shift.

The ideal candidate will be confident in creating a welcoming first impression, handling guest needs smoothly, and contributing to a polished and memorable stay for every visitor.

Key responsibilities

• Welcome arriving guests in a courteous, polished, and friendly way.
• Manage guest check-ins and check-outs efficiently while following hotel standard operating procedures and using the Opera reservation system.
• Share information about the hotel’s services and facilities with guests as needed.
• Handle guest complaints professionally and escalate issues to management when appropriate.
• Respond promptly to guest requests, questions, and suggestions.
• Make sure guest needs and expectations are met throughout their stay.
• Process reservations and keep all booking changes accurately updated in the hotel system.
• Promote hotel facilities and actively support upselling opportunities.
• Answer calls through the switchboard in a warm and professional manner, route them correctly, and record detailed messages when required.
• Ensure billing is accurate and completed in line with hotel procedures.
• Learn and follow all reception-related processes and duties.
• Comply with hotel policies covering customer care, health and safety, fire safety, and security.
• Provide support to other hotel departments when needed.
• Stay organised, manage multiple tasks, and prioritise effectively.
• Build enough local knowledge to confidently guide and advise guests about the surrounding area.

Requirements

• At least 1 year of experience in hospitality.
• Strong interpersonal and communication skills.
• Fluent written and spoken English.
• Experience with Opera PMS is preferred.
• Comfortable using the internet, Microsoft Excel, and Microsoft Word.

Additional information

This is a hotel front office role based onsite in Galway, County Galway, Ireland. The position is described as part-time in the title, while the employment type provided is full-time. No salary, start date, vacancy count, or application deadline was specified.