- 경험
- 어느
- 샐러리
- INR 23,000 – INR 43,000 / month
- 채용 공고
- 1
- 게시됨
- 11시간 전
- 작업 모드
- 사무실에서
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About Meghavi Wellness Spa
Meghavi Wellness Spa is a luxury spa brand expanding with new outlets in Bengaluru. We focus on delivering top-tier spa experiences, ensuring our clients receive exceptional service in a welcoming and professional environment.
Role Overview
As a Guest Relations Executive, you will be the first point of contact for our guests, delivering a warm and professional welcome. Your responsibilities include providing detailed information about our services, managing appointments, processing payments, and maintaining a smooth operation at the front desk.
Key Responsibilities
- Warmly greet and welcome guests upon arrival.
- Inform guests about spa treatments, services, and membership options, tailoring suggestions based on their preferences.
- Manage appointment scheduling efficiently using booking software to maximize spa calendar utilization.
- Handle billing processes accurately, including cash, credit card, and online payments for treatments and retail products.
- Collaborate closely with spa therapists, managers, and other team members to ensure seamless daily operations.
- Collect and relay guest feedback to relevant staff for ongoing service enhancement.
- Engage in post-visit follow-up to encourage repeat patronage and assess customer satisfaction.
- Address any guest concerns or complaints professionally, providing effective resolutions and ensuring guests feel respected and valued.
- Maintain cleanliness and an inviting atmosphere at the reception area and spa rooms at all times.
Additional Information
Monthly salary ranges between 23000 and 43000 INR.