Graphic Designer

About the Role

Join the Security Training and Resources team and contribute to delivering high-quality, current security content tailored for ServiceNow’s sales teams, customer support groups, and customers. Your primary focus will be creating and managing visual content that effectively translates technical security information into engaging presentations and collateral.

Key Responsibilities

• Partner with Subject Matter Experts (SMEs) and technical writers to build new Armis visual presentations for diverse audiences including customers, partners, and internal teams.
• Collaborate with stakeholders to craft captivating narratives and regularly update presentations to address industry, regulatory, and product developments.
• Streamline existing content by eliminating duplicates and building a centralized master presentation to ensure consistency and ease of maintenance.
• Support the Customer Security and Trust (CST) Team with customized presentations for events as needed.
• Review, refresh, and maintain the entire slideware collection optimized for AI compatibility.
• Design illustrations, diagrams, and infographics for security training materials, ensuring adherence to ServiceNow’s brand, tone, and stylistic standards.
• Work closely with SMEs and the STAR team to identify and share common visual assets.
• Optional: Develop animations that enhance concept comprehension.
• Assist the STAR Team in creating and managing InDesign layouts and metadata for new documents.
• Collaborate on ongoing content updates by processing change requests to keep materials accurate and current.
• Organize SME reviews and participate in content maintenance workflows.
• Publish updated assets and manage internal webpages for documents and events.
• Oversee external delivery platforms ensuring they meet audiences’ needs and comply with brand standards.
• Apply HTML/CSS styling to knowledge base articles to maintain consistent brand presentation.
• Maintain and improve content processes and governance to assure quality and consistency based on stakeholder feedback and usage metrics.

Qualifications

• Minimum of 3 years experience in graphic design, visual content creation, or technical content development.
• Advanced skills in Microsoft PowerPoint to produce polished, brand-aligned presentations.
• Ability to clearly represent complex technical topics visually.
• Strong attention to detail respecting brand guidelines and editorial tone.
• Proficient with Microsoft Office tools including Word, Excel, Outlook, SharePoint, and Teams.
• Knowledge of Adobe Illustrator, Acrobat, and InDesign is beneficial, though not mandatory.
• Bachelor’s degree in graphic design, visual communications, or related discipline, or commensurate experience.
• Familiarity with HTML and CSS for applying styles on knowledge base content preferred.
• Experience with cloud security or compliance industries is an advantage.
• Proven ability to maintain brand unity across multiple documents and assets.
• Relevant certifications in PowerPoint, Adobe Suite, visual storytelling, or design are a plus.

Candidate Attributes

• Expertise in visual storytelling and presentation development.
• Collaborative team player skilled in building trust and influencing stakeholders.
• Highly self-driven with strong organizational skills and methodical execution.
• Capable of converting complex technical data into visually clear and appropriate formats.
• Detail-oriented with a commitment to high-quality visual standards.
• Dedicated to upholding brand consistency and standards across all deliverables.
• Effective multi-tasker managing content updates efficiently and continuously seeking process improvements.
• Reliable and able to independently manage change requests through publication.