Full-Time Pricing Coordinator - Backup

About Food Lion

Since 1957, Food Lion has delivered a fresh, affordable, and convenient shopping experience, serving over 10 million customers weekly across 10 states in the Southeastern and Mid-Atlantic regions with a workforce of 82,000 associates.

Primary Purpose

The role focuses on delivering high-quality customer service within the store, upholding standards as per the standard practice manual, driving sales through excellent service, and reducing losses by effectively applying established procedures.

Key Responsibilities

• Create an environment promoting enthusiastic customer engagement by delivering fast, friendly, and accurate service to ensure a positive shopping experience.
• Maintain courteous and helpful interactions with fellow employees.
• Ensure all promotional and advertising materials are properly deployed and displayed.
• Update and replace price tags for items undergoing price changes across all departments.
• Verify accuracy by scanning products or tags after price adjustments.
• Manage and maintain signage during price update processes.
• Correct tags that do not reflect transmitted price changes properly.
• Remove tags and hang closeouts for discontinued items.
• Verify prices and tags for approximately 1000 store items each week using a wireless handheld device and rectify discrepancies as directed by the Customer Support Center.
• Order and maintain stock of warehouse and direct store delivery (DSD) replacement shelf tags.
• Ensure tags for new items are created and products scan correctly at checkout.
• Communicate any price transmission errors or unrecognized items to the Customer Support Center via Voice of Retail system.
• Strictly adhere to company policies, standard procedures, food safety, and workplace safety guidelines.
• Identify and resolve unsafe conditions to prevent accidents involving associates or customers.
• Report all associate and customer accidents promptly following Food Lion protocols.
• Ensure compliance with applicable local, state, and federal laws and regulations.
• Maintain a neat appearance by wearing the Food Lion uniform and name badge during shifts according to dress code standards.
• Complete required Computer Based Training (CBT), Training Packets, and Training Aids successfully.
• Perform any other duties as assigned by management.

Required Qualifications

• Completion of high school or equivalent is preferred.
• Strong interpersonal, organizational, communication, and customer service skills.
• Willingness and capability to learn multiple tasks and technical aspects related to the position.
• Ability to use technical data and information to effectively address problems.
• Must meet age requirements stipulated for specific job functions.
• Physical capability to fulfill job demands with or without reasonable accommodations.

Physical Demands

• Proficiency in using computers and communication systems essential for job tasks.
• Frequent repetitive hand and arm movements.
• Ability to bend and lift products weighing up to 15 pounds continuously; 25 pounds frequently; and 50 pounds occasionally.
• Occasional pushing or pulling up to 75 pounds.
• Standing continuously during shifts with frequent short-distance walking.
• Handling various substances related to cleaning, packaging, fresh produce, plants, and household cleaners.
• Regular handling of currency and operation of equipment including cash registers, scanners, and calculators.
• Frequent reaching and grasping at waist level, sometimes above shoulder or below waist level.
• Meeting established work volume standards.
• Tolerance to work in extreme temperature conditions for short periods.
• Sufficient vision for inspecting identification, invoices, and other documents.

Equal Employment Opportunity

Food Lion is committed to providing equal job opportunities to all employees and candidates without discrimination based on race, color, religion, sex (including pregnancy and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or any other legally protected characteristics.