Front Office Supervisor

Job Overview

Salayel Hospitality is looking for a skilled Front Office Supervisor to manage daily operations at the front desk and ensure outstanding guest service. The successful candidate will oversee the front office team, facilitate smooth guest check-in and check-out, address guest inquiries and complaints promptly, and maintain adherence to brand service protocols.

Key Responsibilities

• Oversee daily front office functions including reception, concierge, and guest services.
• Manage efficient processing of guest arrivals and departures.
• Resolve guest feedback, complaints, and special requests professionally and swiftly.
• Assist the Front Office Manager with staff scheduling, training, and performance evaluations.
• Ensure compliance with hotel policies, standard operating procedures, brand guidelines, and UAE regulations.
• Collaborate with Housekeeping, Food & Beverage, and Maintenance teams to provide seamless guest experiences.
• Track room availability, VIP guest arrivals, and fulfill special guest needs.
• Prepare shift reports, conduct smooth shift handovers, and update operational details.
• Maintain accuracy in cash handling, billing, and provide night audit support when necessary.
• Promote high standards of grooming, professionalism, and service etiquette among team members.

Requirements & Qualifications

• At least 2 to 3 years of experience in front office or guest service roles within the hospitality sector.
• Previous supervisory or team-leading experience is desirable.
• Proficient knowledge of front office operations and Property Management Systems such as Opera or equivalents.
• Strong communication, leadership, and interpersonal capabilities.
• Effective problem-solving skills and ability to manage guest issues tactfully.
• Flexibility to work various shifts including weekends and public holidays.
• Good command of English; additional language skills are a plus.
• Familiarity with UAE hospitality standards and exemplary customer service practices.