Front Office Executive

Job Overview

We are looking for a professional and customer-oriented Front Office Executive to join our team at Vardaan Infertility & Onco Care. The chosen candidate will serve as the initial point of contact for visitors, clients, and patients, ensuring a smooth and welcoming front desk experience. Candidates with experience in hospitality, aviation, or healthcare sectors are preferred.

Key Duties

• Greet and assist visitors, guests, clients, or patients with courtesy and professionalism.
• Oversee front desk activities including managing incoming calls, emails, and general inquiries.
• Arrange appointments, coordinate meetings, and manage schedules effectively.
• Take care of registrations, check-ins/check-outs, and handle necessary documentation.
• Keep accurate records while maintaining data confidentiality.
• Communicate with internal departments to enable smooth coordination and service delivery.
• Resolve customer issues and answer queries promptly and courteously.
• Ensure the reception area is tidy, organized, and visually appealing.
• Assist with administrative tasks like filing, correspondence, and preparing reports.
• Adhere to company policies and standard operating procedures consistently.

Prerequisites

• A bachelor's degree or an equivalent qualification is required.
• Between 2 to 5 years of experience as a Front Office Executive, Receptionist, Guest Relations Executive, or similar roles preferably in hospitality, aviation, or hospital settings.
• Excellent verbal and written communication abilities.
• Strong interpersonal skills and customer service orientation.
• Proficient use of MS Office applications such as Word, Excel, and Outlook and office management software.
• Ability to manage multiple tasks efficiently in a fast-paced workplace.
• Maintain a professional appearance and a positive demeanor.

Desired Competencies

• Experience with CRM, Property Management Systems (PMS), Hospital Management Systems (HMS), or appointment scheduling software.
• Strong skills in organization and time management.
• Effective problem-solving and conflict resolution abilities.
• Capability to work autonomously as well as collaboratively in a team environment.
• Willingness to work in shifts when necessary.