Front Office Coordinator

Position Overview

The Front Office Coordinator role at RG Stone Urology & Laparoscopy Hospital, located in Ludhiana, Punjab, focuses on overseeing the daily administrative operations within the Front Office Department, ensuring smooth patient flow and coordination across outpatient and inpatient services.

Key Responsibilities

• Manage registration of new patients and oversee day-to-day activities in both OPD and IPD sections.
• Verify and maintain accuracy of patient documents including files, OPD cards, and UHID numbers.
• Assist and direct patients through subsequent processes efficiently.
• Ensure all OPD and IPD preparations are completed prior to transferring patients to the Operation Theater.
• Handle admissions and provide reception support in the absence of designated staff.
• Prioritize emergency cases by coordinating promptly with consultants and relevant departments.
• Maintain strict confidentiality regarding patient information, staff details, and organizational matters.
• Manage patient transfers and bed assignments effectively.
• Address and resolve patient complaints to maintain and enhance patient satisfaction.
• Oversee proper document flow from reception through to patient discharge.
• Supervise on-duty staff to meet hospital administration standards.
• Monitor the entire floor to minimize patient waiting times.
• Engage in quality assurance and quality control activities to improve service standards.
• Carry out additional tasks as needed during work exigencies.
• Participate in continuous quality improvement programs.

Qualifications and Requirements

• Graduation in any academic discipline is mandatory.
• Possess between four to eight years of relevant experience.
• Adhere to a specified dress code and wear an identification card while on duty.
• Work hours will be determined as per scheduled requirements.