Front Office Associate

Role Overview

Citymax Hotels by Landmark Group is hiring a Front Office Associate to serve as the first welcoming presence for guests and visitors. This role calls for a warm, approachable personality, strong observation skills, discipline, and a service-first mindset. The main objective is to ensure every guest feels comfortable, acknowledged, and well cared for throughout their time at the property.

Key Responsibilities

• Welcome guests promptly as they arrive and create a courteous first impression.
• Guide visitors to the right contact or department.
• Handle incoming calls by answering, screening, and routing them appropriately.
• Keep the reception area clean, organized, and well stocked with essential stationery and materials such as pens, forms, and brochures.
• Share clear and accurate information in person, by phone, and over email.
• Receive, sort, and distribute mail and deliveries each day.
• Help maintain office security by following safety procedures and managing reception access, including visitor logs and badges.
• Track front office supplies and monitor stock levels.
• Carry out check-in and check-out duties.

Required Qualifications

• Previous experience working as a receptionist or front office associate in a hotel environment.
• Strong command of Arabic is required.
• Working knowledge of Opera is required.
• Practical experience using office equipment such as fax machines and printers.
• Well-groomed, professional, and confident in presentation.
• Good written and spoken communication abilities.
• Ability to think on your feet and handle issues proactively.
• Strong organizational habits.
• Ability to manage multiple tasks and use time effectively while prioritizing work.
• A customer-focused approach to service.
• High school completion is required; extra certification in Office Management is an added advantage.

Additional Information

This position is based in Dubai, United Arab Emirates, and is a full-time, on-site role. No salary, number of openings, start date, or application deadline was specified in the source.