Front Desk Supervisor

Overview

This position involves all essential guest service functions at the front desk within Sheraton Hotels & Resorts in Doha, Qatar. The role includes managing guest check-ins, verifying identification and payments, assigning rooms, issuing keys, and ensuring accounts meet guest specifications.

Key Duties

• Handle all guest arrivals by processing check-ins and confirming identity, payment methods, and room allocation.
• Manage accurate guest account setup according to individual needs, including entering Marriott Rewards data.
• Verify room rates against market codes and document any exceptions observed.
• Ensure payments are secured prior to room key issuance and balance billing accordingly.
• Compile and assess daily operational reports, cashier and closing statements, and contingency plans.
• Provide guests with directions and relevant property information, addressing requests by coordinating with appropriate staff and confirming resolution.
• Process all forms of payment, including vouchers, charges, and paid-outs, while maintaining tight control and balancing receipts.
• Secure cash bank at the start and end of shifts, obtain manual approvals as needed, and comply with all accounting procedures.
• Alert Loss Prevention and Security teams about any reported theft incidents by guests.
• Assist management by training, evaluating, coaching, and motivating front desk staff, serving as an exemplar and first contact for workplace fairness policies.
• Promote positive team relations, support collective goals, and respond constructively to employee concerns.
• Follow all workplace policies, maintain safety, report hazards or incidents, complete required training, and uphold company standards including confidentiality and asset protection.
• Welcome and acknowledge guests courteously, anticipate their needs, support accessibility requirements, and ensure genuine appreciation is expressed.
• Communicate professionally in person, on the phone, and in writing, maintaining high standards of etiquette and accuracy.
• Operate computerized reservation and point of sale systems effectively.
• Perform physical duties such as standing, sitting, walking for extended periods, and handling items up to 10 pounds as necessary.
• Carry out other reasonable assigned tasks by supervisors.

Requirements

• Minimum education: High school diploma or equivalent (G.E.D.).
• At least one year of relevant work experience in a similar role.
• Minimum one year of supervisory experience in a related environment.
• No specific licenses or certifications required.

Additional Information

Job Number: 26099992

Category: Rooms & Guest Services Operations

Location: Al Corniche Street, Doha, Qatar

Schedule: Full time, onsite only

Position type: Non-management

Sheraton Hotels & Resorts is committed to equal opportunity employment and fosters a diverse and inclusive workplace culture. Associates benefit from belonging to a global community of more than 400 locations worldwide under Marriott International. This role offers the opportunity to be part of a welcoming environment focused on delivering exceptional guest experiences and being a team player driven to contribute effectively.