- 경험
- 어느
- 샐러리
- INR 100,000 – INR 300,000 / year
- 채용 공고
- 1
- 게시됨
- 3시간전
- 작업 모드
- 사무실에서
- 교육
- 졸업생 누구나
- 적임
- Candidates holding any graduate degree, B.C.A. in Computer Applications (General), Diploma in Computer Science and Engineering, IT, Electronics, or B.Tech / B.E. in Computer Science and Engineering (CSE) are eligible to apply.
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
Role Overview
As a Field Support Engineer at Cantik Technologies Pvt Ltd, you will be responsible for providing comprehensive on-site technical assistance to end users by managing hardware and network issues, ensuring IT compliance, and coordinating with various stakeholders to maintain smooth operational workflows.
Key Responsibilities
- Provide direct support for end-user hardware issues including troubleshooting and repairs.
- Manage printer support tasks ensuring optimal functionality and quick resolution of problems.
- Deliver Level 1 network support to resolve basic connectivity and configuration problems.
- Handle IT Service Management (ITSM) tickets efficiently to address user complaints and requests.
- Maintain accurate asset management records and track company IT equipment.
- Support basic IT compliance activities to adhere to organizational standards and policies.
- Facilitate user coordination and offer support to enhance the user experience.
- Take responsibility for handling escalation cases promptly to ensure resolution.
- Coordinate with vendors to resolve hardware or service issues as needed.
Eligibility Criteria
Candidates should possess at minimum a graduate degree in any discipline or specialized qualifications such as B.C.A. in Computer Applications (General), Diploma in Computer Science and Engineering, Information Technology, Electronics, or B.Tech / B.E. in Computer Science and Engineering (CSE).
Additional Benefits
- Enrollment in Provident Fund (PF) scheme.
- Mediclaim insurance coverage.