Experience Manager

About Aspen Ventures and Aspen One

Aspen Ventures functions as the innovation hub within Aspen One, aiming to extend the company's vision with new business initiatives that reflect its values and heritage. Rooted in the local community and inspired by the unique spirit of Aspen, Aspen Ventures emphasizes sustainability, innovation, and community-centered experiences. Currently, Aspen Ventures operates Aspen Collection, a brand specializing in premium performance and lifestyle apparel with retail and rental locations in Aspen and Snowmass, Colorado, and Eleven212, an upscale après-ski venue on Aspen Mountain.

Role Overview

The Experience Manager holds responsibility for designing, launching, marketing, and overseeing exclusive public and private events throughout winter and summer seasons both on and off the mountain. Collaborating closely with the Experience Director, this client-facing role demands leadership in sales interactions, event planning, and on-site coordination, ensuring superior experiences for participants. Cross-departmental teamwork is essential, involving sales, operations, marketing, and mountain teams to deliver innovative and impeccably executed events. Reporting directly to the Director of Client Experience, this position requires strategic partnership and hands-on management.

Key Responsibilities

• Collaborate with the Director of Experiences to conceptualize, curate, and deliver innovative, high-quality experiences across Aspen One
• Act as a liaison across departments—Sales, Marketing, Hospitality, and Mountain Operations—to ensure alignment with company goals and consistent experience delivery
• Monitor market trends and spearhead innovation to develop new offerings
• Manage every detail of event execution including guest reception, service standards, and on-site aesthetics
• Engage in proactive sales efforts via various channels to build a pipeline of private and corporate clients, converting prospects into sales and achieving revenue targets
• Create a personalized and welcoming guest environment, using individual preferences to tailor service
• Partner with leadership to develop concepts through to execution, working with brands and marketing teams
• Deliver exceptional client management from experience creation to post-event follow-up
• Assist in recruiting and managing event staff
• Oversee on-site event staffing and operations during experience execution
• Host and coordinate with key partners such as LVMH and Burgess
• Maintain strong relationships with Aspen Skiing Company and Aspen Hospitality departments to facilitate smooth communications and event facilitation
• Provide timely feedback to management to improve guest engagement and operational procedures
• Possess comprehensive knowledge of local mountain terrain and associated department programs to make informed recommendations
• Manage the department budget responsibly using financial data and forecasts
• Assist other departments and complete assigned projects as needed

Qualifications and Experience

• Preferred college degree
• Minimum two years’ experience delivering high-level guest services
• At least two years’ event coordination experience
• Sales experience is preferred
• Previous managerial experience in event contexts (e.g., managing servers, kitchen staff, drivers) is advantageous
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) is required
• Bilingual ability, especially English and Spanish, is preferred

Skills and Abilities

• Strong verbal and written communication skills in English; Spanish language skills preferred
• Understanding of customer preferences with ability to surpass expectations
• Effective time management and ability to meet deadlines
• Excellent interpersonal and active listening skills aimed at personalizing guest experiences
• Ability to remain professional in fast-paced and stressful environments
• Exceptional organizational skills and attention to detail
• Adaptability to changing procedures and environments
• Capacity to handle multiple tasks simultaneously without sacrificing quality
• Leadership skills to manage diverse teams and promote a positive work culture
• Effective delegation and accountability maintenance
• Competency in assessing team performance and implementing development plans
• Knowledge of relevant industry regulations impacting business operations
• Competence in nurturing internal and external stakeholder relationships

Work Environment and Physical Requirements

• Ability to stand, sit, and type for most of the workday with some repetitive movements
• Generally safe work conditions without hazards
• Preferred ability to occasionally lift or move up to 25 pounds, alone or with help

Benefits

• Eligibility for health, dental, and vision insurance plans
• Flexible spending account options
• Life insurance coverage
• Paid time off and leave programs
• 401(k) retirement savings plans
• Employee and dependent ski passes
• Additional company perks

Additional Information

This role is full-time and located onsite in Aspen, Colorado. The salary range is $65,000 to $80,000 annually, with compensation dependent on experience and budget. Bonus eligibility applies for salaried positions. Aspen One is an equal opportunity employer committed to diversity, equity, and inclusion in the workplace. Reasonable accommodations are available for disabled individuals. Application deadline for this position is September 1, 2026.