Executive - Back-End Customer Service Specialist (Webchat)
Noida, Uttar Pradesh, India · 정규직
가장 먼저 지원하세요
- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 8시간 전
- 작업 모드
- 사무실에서
- 적임
- Candidates ready to manage customer queries via webchat and outbound calls as required, ensuring quality and timely resolution.
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
Job Overview
This role centers on providing customer assistance primarily through webchat, focusing on addressing inquiries related to customer contracts. Occasionally, outbound calls may also be necessary depending on query complexity.
Key Responsibilities
- Handle customer chats to resolve service-related questions effectively.
- Meet metrics such as Average Handle Time, Quality Assurance, and First Chat Resolution to ensure high service standards.
- Authenticate customers while demonstrating soft skills to enhance service quality.
- Maintain punctuality and adhere strictly to attendance schedules and company policies.
- Process transactions in accordance with desktop procedures and ensure system updates reflect customer interactions.
- Verify customer information accurately and provide appropriate system-generated details.
- Use clear, concise, and standardized language to communicate with customers.
- Ensure compliance with internal standards and service level agreements (SLA).
Eligibility
Open to candidates capable of delivering high-quality customer interactions through chat channels with some phone engagement.
기술
Work styles they’re looking for
세부 사항에 대한 주의
Punctuality
믿을 수 있음
소프트 스킬
Webchat Communication