- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 2시간 전
- 작업 모드
- 사무실에서
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
Job Overview
We are seeking an experienced EHR Helpdesk Analyst to deliver advanced technical assistance for the Epic electronic health record system and associated clinical software at 13 state-operated behavioral healthcare centers.
Key Responsibilities
- Offer expert technical support for Epic and clinical applications, addressing issues ranging from simple to complex.
- Resolve problems promptly whether they pertain to Epic or other health IT systems.
- Enhance system functionality and reliability to promote excellent patient care services.
- Use ServiceNow or equivalent enterprise ticketing tools to log, track, and manage user support requests.
- Apply strong understanding of EHR platforms including Epic, Cerner, and Allscripts in troubleshooting.
- Utilize Epic certifications in modules such as EpicCare, Ambulatory, Security, or Service Desk to tackle intricate technical challenges.
- Support a variety of Epic modules including Ambulatory, Inpatient, ASAP, and Health Information Management applications.
- Leverage prior experience in clinical or healthcare environments, especially within government or state-operated agencies.
- Work closely with both clinical personnel and IT teams to ensure clear communication and efficient problem-solving.
- Follow established guidelines, incident response protocols, and service level agreements to maintain service quality and escalation procedures.
Required Expertise
- Advanced user knowledge of Epic EHR systems and related clinical applications.
- Experience with enterprise ticketing systems such as ServiceNow.
- Familiarity with multiple EHR platforms including Cerner and Allscripts.
- Epic certification in relevant modules (e.g., EpicCare, Ambulatory).
- Background working in behavioral healthcare or within state healthcare agencies.
- Strong interpersonal and communication skills for cross-functional collaboration.