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Role Overview

AMMO NYC seeks an organized, detail-focused, and system-oriented E-Commerce Operations & Customer Experience Specialist to support our expanding premium automotive care brand. This position involves more than basic customer service; it requires proactive management of customer communications, day-to-day e-commerce tasks, inventory monitoring, and system improvements to ensure smooth business operations.

Key Responsibilities

Manage customer communications professionally and timely, addressing queries on products, orders, shipping, tracking, address changes, promo codes, gift cards, and general support.
Escalate customer service issues as needed to maintain a premium experience throughout the customer journey.
Support Shopify order and inventory management, keeping product and order data organized, identifying potential problems, and helping maintain efficient operations.
Generate weekly inventory reports, track stock levels, alert management to low inventory or reorder requirements, and keep leadership updated on product availability and operational trends with accuracy and consistency.
Assist with email marketing tasks, including monitoring campaign performance, identifying opportunities or issues, and supporting daily execution alongside the marketing team. Experience with Klaviyo or similar platforms is preferred.
Identify opportunities for system and process improvements, organize repeatable workflows, and provide solutions to arising challenges while managing multiple priorities independently.

Candidate Profile

You excel when working independently, are attentive to details, and communicate effectively in writing. You’re comfortable navigating Shopify and e-commerce platforms and quickly adapt to new technologies. You’re proactive, dependable, and can maintain professionalism in customer interactions, even under pressure. Interest in premium brands, automotive care, detailing, or creator-driven businesses is a bonus.

Qualifications

Proven experience with Shopify strongly preferred.
Familiarity with Klaviyo or comparable email marketing tools highly desirable.
Background in e-commerce, customer experience, operations, or business support roles.
Excellent written English communication skills.
Ability to operate independently in a remote work environment.
Strong attention to detail and consistent follow-through.
Capable of handling multiple priorities, systems, and deadlines simultaneously.
Interest in the automotive or car care sector is advantageous but not mandatory.

Application Information

Submission of both a resume and a brief cover letter explaining your interest in this position is mandatory for consideration.

E-Commerce Operations & Customer Experience Specialist