Duty Manager

About the Role

This position is based at Banana Island Resort Doha By Anantara and forms part of Minor Hotels, a globally recognized hotel owner and operator with over 530 properties across multiple continents. The company is known for its diverse hotel brands such as Anantara, Avani, Elewana, Oaks, and more, serving travelers worldwide with quality experiences.

Key Responsibilities

• Anticipate and address guest requirements proactively, providing attentive and helpful responses to inquiries.
• Maintain comprehensive knowledge of all hotel offerings, including room types, pricing, facilities, dining venues, spa and health club services, as well as properties under the Minor Hotels brand.
• Supervise the quality and demeanor of guest service delivery to uphold the highest standards expected by Minor Hotels.
• Assume personal accountability for resolving guest satisfaction matters and ensuring timely follow-up.
• Demonstrate initiative by proposing suitable alternatives to enhance guest experiences at Minor Hotels.
• Cultivate a collaborative and effective working relationship with all hotel departments.
• Lead daily shift briefings and communicate all relevant information to team members efficiently.

Qualifications and Experience

• Possession of a degree in Hospitality Management or related field.
• Previous work experience in supervisory roles within front office departments of 4- to 5-star hotels in the Middle East region.
• Fluency in English, both spoken and written; proficiency in Arabic is advantageous.
• Familiarity with OPERA Cloud property management system is required.
• Demonstrated organizational skills, career motivation, and a results-driven mindset, with adaptability regarding scheduling and duties.
• Ability to perform effectively under pressure in a dynamic, fast-paced environment.