Director, Growth Strategy

About Jersey Mike's Subs

Jersey Mike's is a prominent fast-casual sub sandwich franchise boasting over 3,300 locations nationwide. Since its establishment in 1956, it has been devoted to serving fresh sliced subs made with freshly baked bread and premium ingredients. Recognized as America's top franchise in 2026 by Entrepreneur Magazine, Jersey Mike's has also been featured by Nation’s Restaurant News for its rapid expansion and firm commitment to quality and community. The company actively participates in philanthropy through initiatives like its Annual Day of Giving, raising millions for local charities.

Position Overview

We are establishing a Strategy & Growth function focusing on the sales channels critical to our expansion. As the Director of Growth Strategy, you will be responsible for two key channels: Delivery and Catering. This role is accountable for developing strategies, creating business cases, and leading cross-functional execution across a franchise system exceeding 3,000 locations. Direct interaction with senior leadership and growth opportunities within the evolving function are key highlights.

Responsibilities

• Lead the Delivery channel by increasing 1st-party delivery volume and improving economic performance across both 1st- and 3rd-party channels.
• Collaborate with Technology and Marketing teams to enhance the 1st-party delivery experience, focusing on user experience, reducing ordering friction, and boosting conversion rates.
• Manage relationships and strategies with 3rd-party marketplaces, overseeing commercial results, franchisee economics, and promotional campaigns alongside Marketing.
• Oversee channel economics reporting with Finance, tracking commissions, incremental impact, and channel profitability.
• Take full ownership of the Catering channel, including reviewing current offerings and processes, defining channel strategies, and implementing growth phases system-wide.
• Set participation and sales targets for Catering in collaboration with Finance, and lead operational activation with franchisees and field teams to drive adoption.
• Assess and propose future channel expansion opportunities as the growth portfolio matures.
• Support ad-hoc strategic projects for senior leadership related to digital initiatives, menu innovation commercialization, and other priorities.
• Produce high-level analyses, business cases, and recommendations suitable for the board and senior leadership team, contributing to annual strategic planning.

Qualifications

• Minimum 8 years of experience in strategy and commercial roles such as management consulting, corporate strategy, growth management, or general management.
• Proven experience owning commercial strategies end-to-end: from analysis and business case development through execution to delivering measurable outcomes.
• Excellent analytical and financial modeling capabilities, with fluency in unit economics and channel profit and loss management.
• Strong cross-functional leadership skills to engage Marketing, Operations, Technology, Finance, and Supply Chain teams without direct authority.
• Strategic mindset combined with strong execution bias, comfortable working at both the executive and operational levels.
• Willingness and ability to travel and spend time in restaurants and franchisee locations as needed.
• Preferred experience includes franchise or multi-unit restaurant/retail food environments, familiarity with digital ordering and delivery channels, and expertise in field marketing activation driving program adoption through operators or franchisees.