Director - Digital Services & Partnerships

Overview

Lead the strategy, development, launch, and management of digital product offerings and alliances, driving profitable digital services with vendors across Ooredoo Group's operations. This leadership role focuses on expanding a vertical contributing over 5% of Group revenues and 15% of free cash flow, targeting sustained double-digit growth.

Key Responsibilities

• Set and implement partnership and digital product strategies across B2C (including Digital, VAS, Platforms like Gaming), B2B2C (messaging, mobile ads, TV, API monetization), and B2B areas (data monetization, cloud, IoT, hosting).
• Manage the digital services and partnerships portfolio, aligning group-wide strategies to maximize cross-OpCo synergies and negotiate commercial agreements for broader access and improved terms.
• Analyze industry peer activities and emerging trends to inform strategy, and guide OpCos in partner selection, contract frameworks, and implementation timelines.
• Serve as the primary contact for internal group functions and external partners (e.g., Microsoft, Google), coordinating digital service initiatives and partnerships across the organization.
• Review and report financial performance of digital services, identifying opportunities and risks with timely action plans and presentations to senior leadership.
• Facilitate regular exchanges among OpCos to share performance insights, best practices, and implement group-aligned initiatives.
• Drive new business development by identifying digital service trends, creating target partner frameworks, and developing go-to-market strategies in partnership with Group functions and OpCos.
• Lead group-wide digital service programs (e.g., Pay-TV/OTT TV/SVOD) and support OpCo enablement including tools, managed services, and shared delivery platforms.
• Champion innovation by developing strategies, supporting pilot projects, and maintaining networks in telecom innovation domains.
• Establish governance through development of policies, procedures and compliance controls related to digital services, supplier integrity, confidentiality, and internal audits.
• Oversee budgeting and financial planning for digital services, including reviewing OpCo plans and aligning with group strategic and performance management teams.
• Lead and develop a team, managing workloads, performance, and career development objectives in coordination with HR.

Requirements

• At least 15 years of telecom experience including 6-8 years in performance management, preferably with MSPs or ISVs.
• Deep expertise in B2B, B2C, B2B2C, ICT product creation, monetization and partner management.
• Strong knowledge of digital services, partnerships, commercial negotiations, operations, and competitive market environments.
• Experience with digital revenue growth opportunities across regional and international markets.
• Pricing expertise in prepaid and postpaid telecom products.
• Skilled in customer insights, segmentation, propensity modeling, and supplier performance measurement.
• Technical competencies in API commercial analysis and optional experience with internal audits.
• Proficient in preparing and delivering executive presentations and financial modeling using PowerPoint and Excel.
• Bachelor's degree in business, IT, or Information Systems is mandatory; master's degree and PMP certification preferred.
• Fluency in English required; Arabic is advantageous but not necessary.

Perks

Not specified.

Additional Information

• Interaction with senior stakeholders internally across various functions including Commercial, Branding, Technology, Audit, Governance, Finance, Legal, and external MSPs, vendors, and digital partners.
• Responsible for ensuring supplier integrity checks and data confidentiality in compliance with company policies.
• Accountable to Audit functions regarding department policies and initiatives.