Desktop Support Specialist

Overview

We are seeking a skilled Desktop Support Specialist to join our team at Techinfo Services in Gaggenau, Baden-Württemberg, Germany. This onsite role demands a professional with 2 to 6 years of experience, fluent in German (C1) and English, to provide exceptional desk-side support, hardware/software troubleshooting, and user assistance in a manufacturing and lab IT environment.

Key Responsibilities

• Manage team operations related to installation, movement, addition, and change (lMAC) activities plus break-fix and end-user support.
• Support handheld devices, laptops, and scanners, offering smart hands-on assistance across teams as needed.
• Perform rack and stack tasks for commissioning or decommissioning infrastructure devices.
• Provide controlled physical access to vendors at communication rooms, server rooms, and data centers.
• Coordinate and manage power shutdown maintenance involving network devices and servers within data center environments.
• Oversee printer management, usage monitoring, and liaise with vendors to maintain printing service continuity.
• Facilitate cable patching coordination with vendors or internal teams on demand.
• Ensure network connectivity (LAN), Wi-Fi, video conferencing (Tandberg), printer, and voice services are operational on site.
• Install and configure hardware and software components to guarantee end-user usability.
• Manage IT asset lifecycle for the location/region, including collection, storage, labeling, imaging, allocation, recovery, hygiene checks, disposal, and updates.
• Support IT systems and devices used in manufacturing, labs, and distribution centers, including specialized equipment PCs, scanners, tablets, and printers.
• Communicate effectively with multiple teams and OEMs on critical issues using advanced communication skills.
• Provide advanced Microsoft server support and assist in environments requiring cleanroom or manufacturing floor standards.
• Ensure quality and meticulous attention to detail in all tasks performed.

Required Qualifications and Skills

• Minimum 2 years of experience providing desk-side support services.
• Fluent in German (C1 level) and English.
• Diploma or degree in IT or related field.
• Strong analytical and troubleshooting capabilities.
• Excellent communication and customer support skills.
• Comprehensive knowledge of MS Windows operating systems and proficiency with MS Office and basic business applications.
• Experience using ticketing tools for issue tracking and support management.
• Basic understanding of network, telecom, compute, and storage technologies.
• Advanced expertise with MacOS and iOS environments, including administration and imaging/deployment processes.
• Familiarity with policies, user certificates, and keychain management and deployment.
• Extensive experience supporting mobile devices.
• Knowledge of manufacturing, lab, or distribution center IT equipment and environments.
• ITIL certification or additional relevant qualifications preferred.