Designer

Overview

At Crate and Barrel, Designers are dedicated to inspiring customers by showcasing the latest in home design trends. They foster meaningful, long-lasting relationships by leveraging their expertise to assist customers in decorating anything from an entire residence to a single decorative piece. Comfortable across diverse design aesthetics—from classic to modern—Designers employ digital platforms and technology during both in-store and in-home consultations to transform customer ideas into reality.

Key Responsibilities

• Drive sales and enhance customer experiences by delivering compelling design consultations in-store, at customers' homes, or virtually.
• Develop sophisticated design solutions including moodboards, 2D and 3D floor plans, product lists, and presentations using company-preferred design software.
• Lead timely and efficient design consultations via multiple communication channels such as in-person, email, phone, and video conferencing.
• Ensure alignment with brand aesthetics and merchandising strategies across all sales channels including store, e-commerce, and catalog.
• Maintain comprehensive knowledge of product features, care instructions, and stay informed on competition and industry trends.
• Meet personal sales, key performance indicators, service goals, and productivity benchmarks while engaging customers actively on the sales floor.
• Identify customer needs through attentive listening and promote company loyalty programs like designer rewards, Design Trade Program, and credit card offerings.
• Exemplify exemplary service attitudes, fostering a positive environment by providing quick, gracious, and efficient customer service.
• Participate in store training focused on design services to deepen overall team understanding of design offerings.
• Build and nurture lasting client relationships through networking and personalized clienteling strategies.
• Apply foundational design concepts such as spatial planning, fabric selection, lighting, and diverse interior design styles.
• Communicate effectively and punctually, translating brand vision and customer preferences into tangible designs.
• Demonstrate a strong proficiency with technology including 2D and 3D design tools, Google Suite, video conferencing platforms, and iPad usage, especially for floor planning.
• Remain current on evolving design trends and exhibit adaptability in a dynamic retail environment.

Qualifications

• Minimum of 1 year experience in furniture sales, home decor design, retail, or customer service environments.
• Hands-on experience working one-on-one with clients, offering tailored recommendations and solutions.
• Proficiency in digital communication tools such as Google platforms and virtual meeting software; familiarity with design-specific tools preferred.
• Strong communication skills capable of clearly conveying brand values and customer desires.
• Deep understanding of basic design functions including spatial arrangements, fabric and lighting choices, and various interior styles.
• Demonstrated ability to build enduring customer relationships with a focus on customer satisfaction and loyalty.