Deal Operations Manager

About Storyblok

Storyblok is a headless content management system designed to empower marketers and developers in the AI-driven content landscape. It facilitates the delivery of structured, consistent content across multiple platforms such as websites, apps, and AI search tools. Marketers benefit from a visual editor, reusable components, and workflows that enable rapid, consistent brand launches, while developers enjoy flexibility with APIs and preferred frameworks. Recognized brands like Virgin Media O2, Oatly, and TomTom trust Storyblok to enhance their market presence with a joyful and innovative approach to headless CMS.

Position Overview

We are seeking a Deal Operations Manager responsible for designing and overseeing the operational workflows that govern the structuring, reviewing, approval, execution, and handoff of deals within the quote-to-cash lifecycle. This role will collaborate with Sales, Legal, Finance, Deal Strategy, Customer Success, Product, and other teams to accelerate deal approvals and reduce errors downstream.

Key Responsibilities

• Develop global deal operations workflows including intake, routing, approvals, service-level agreements, escalations, and exception management.
• Manage approval readiness in DealHub CPQ, ensuring completeness of required fields, quote quality, discount justification, and smooth downstream processes.
• Maintain up-to-date process documentation, templates, and decision guidelines to streamline deal approvals for Sales teams.
• Support Sales and leadership in constructing and strategizing deals, including new business, renewals, expansions, and complex commercial requests.
• Translate strategic deal considerations into approval-ready formats encompassing value exchanges, risk assessments, concessions, billing terms, contract timing, and implementation assumptions.
• Coordinate with Deal Strategy, Customer Success, Product, and Finance to address impacts on retention, growth, adoption, and reporting.
• Engage early with Legal on non-standard contract terms, language, execution paths, and risk ownership.
• Collaborate with Finance on revenue recognition, billing, payment terms, start dates, product lines, and regulatory approvals.
• Establish pre-signature review processes to mitigate risks in revenue recognition, billing, contract terms, and product availability.
• Contribute to pricing, packaging, and new product introduction (NPI) strategies, translating these into actionable processes, DealHub CPQ logic, and approval workflows.
• Monitor quote exceptions, approval challenges, billing issues, and handoff complications linked to pricing, packaging, or NPI changes.
• Oversee the quote-to-cash handoff ensuring accuracy in orders, billing, commissions, reporting, and customer lifecycle management.
• Lead ongoing operational cadence featuring KPIs, defect tracking, root cause reviews, accountable action plans, and continuous improvement initiatives.
• Identify opportunities for automation and AI integration to enhance intake, routing, approval summaries, quote validation, documentation, and reduce cycle times.

Requirements

• Bachelor’s degree in Business, Finance, Economics, or related field; or equivalent practical experience.
• Minimum 5 years of experience in Deal Desk, Deal Operations, Revenue or Sales Operations with preference for B2B SaaS environments.
• Proficient with CPQ tools such as DealHub or equivalents and familiar with quote-to-cash and lead-to-cash processes.
• Experienced in structuring and reviewing complex deal types including multi-year, ramped, expansions and multi-product contracts.
• Understanding of revenue recognition, billing, order processing, and coordination with Legal and Finance stakeholders.
• Skilled in developing scalable processes, documentation, SLAs, and leading operational rhythms including KPI reporting and root-cause analysis.
• Strong analytical capabilities and comfortable with Salesforce and business reporting platforms.
• AI literate with the ability to leverage artificial intelligence tools to improve productivity and decision making.

Professional Skills

• Strong commercial judgment to create balanced deals optimizing value, risk, revenue, and margins.
• Expertise in process design to build scalable workflows and effective escalation mechanisms.
• Proven ability to coordinate cross-functional teams including Sales, Legal, Finance, and Customer Success.
• Meticulous attention to detail to ensure high quality in quotes and deal approvals preventing downstream issues.
• Operational discipline to drive cadence meetings, KPI reporting, and continuous improvements.
• Influential communication skills to guide sales teams towards standardized, compliant deal paths.
• Proactive mindset for continuous process enhancement and identification of automation or AI opportunities.

Work Environment and Terms

This is a fully remote role with options for co-working space memberships funded by Storyblok. The company values diversity and inclusion, creating a respectful workplace regardless of identity or background. Official communications will come only from verified Storyblok addresses. Reasonable accommodations for the application process are available upon request.

Benefits

• Monthly stipend for remote work expenses such as internet and electricity.
• Initial home office equipment package including laptop, keyboard, and monitor.
• Home office upgrades like furniture and accessories or membership to a local co-working space after onboarding.
• Sick leave, parental leave, 25 days of annual leave plus national holidays.
• Personal development fund for courses, books, conferences, and other materials.
• Virtual Stock Option Plan (VSOP).
• Annual international team-building trips and regular virtual social gatherings.
• Flexible work schedules supporting work-life balance in a fully remote setup.
• An inclusive, energetic international team culture focused on collaboration and fun.