Data Entry and Customer Support Representative (Remote)
Remote · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2시간 전
- Work mode
- Work from home
- Education
- High school diploma or equivalent
- Eligibility
- <ul><li>Applicants must be based in the United States.</li></ul>
- Resume
- Required to apply
Job description
About the Company
Sms-Tech specializes in providing remote administrative solutions and customer support services. The organization emphasizes high-quality customer interactions, precise data handling, and administrative efficiency, and is dedicated to establishing flexible, remote working arrangements for staff. Employees can benefit from paid training, growth opportunities, and an inclusive corporate environment.
Position Overview
In the role of Data Entry and Customer Support Representative, you will serve as a key interface with customers while managing essential company data. This position requires efficiently entering and updating records, maintaining data integrity, and performing a variety of administrative activities. You will engage with clients through email, chat, and phone support, and uphold strict confidentiality standards. Both full-time and part-time schedules are available for remote employees based in the United States.
Main Responsibilities
- Interact with customers in a professional manner via multiple communication channels.
- Input, correct, and maintain company records and databases with accuracy.
- Respond efficiently to client queries and resolve concerns through chat, email, or phone calls.
- Carry out general administrative tasks as required.
- Ensure data privacy and adhere to confidentiality protocols.
- Meet productivity and quality benchmarks set by the company.
Required Qualifications & Skills
- High school diploma or equivalent qualification.
- Excellent written and verbal communication abilities.
- Strong eye for detail with good organizational capabilities.
- Fundamental computer literacy and ability to navigate diverse software applications.
- Proven ability to work independently and handle tasks in a fully remote setting.
- Previous experience in customer service, administrative roles, or data entry is valued but not essential.
Additional Information
- All employment decisions are made without discrimination based on race, gender, religion, or any protected category. The company commits to maintaining a diverse and respectful workplace.