에스
Customer Support Representative
Greater Munich Metropolitan Area (Hybrid) · 정규직
가장 먼저 지원하세요
- 경험
- 1년 이상
- 샐러리
- EUR 45,000 – EUR 50,000 / year
- 채용 공고
- 1
- 게시됨
- 2시간 전
- 작업 모드
- 잡종
- 재개하다
- 신청 시 필수 사항
직무 설명
About the Role
Join an expanding FinTech organization based in Munich as a vital member of a small, dedicated Client Support team focused on delivering excellent customer experiences. This permanent, full-time role primarily requires on-site presence with some allowance for remote work, offering a significant chance to influence client satisfaction, refine operational workflows, and support company growth.
Key Responsibilities
- Work alongside Sales, Operations, and Compliance teams to facilitate seamless trade processing and quickly resolve any arising issues.
- Provide comprehensive training and continuous assistance to customers to help them navigate processes effectively, aiming to reduce recurring support inquiries.
- Proactively manage outstanding receivables to assist in maintaining healthy cash flow.
- Oversee, track, and report on open trades requiring wire instructions, escalating potential problems concerning settlements when necessary.
- Ensure customer data is meticulously maintained within Salesforce and document all client communications appropriately.
- Handle routine customer complaints autonomously while forwarding complex concerns to the relevant teams or management.
- Adhere strictly to GDPR, CASS, and internal compliance policies while serving as a primary contact for compliance-related questions.
- Provide exemplary customer service and foster strong client relationships.
Required Qualifications and Skills
- Proficiency in German (C2 level) and English (C1 level).
- Minimum of one year experience in client support or comparable customer-facing positions.
- Advanced capabilities in Microsoft Office, especially Excel and Outlook.
- Confident user of CRM platforms such as Salesforce or equivalents.
- Strong interpersonal and communication skills.
- Flexible, proactive, and keen to adapt and grow within a dynamic work environment.
Preferred Experience
- Background in banking, financial services, or related sectors.
Compensation and Benefits
- Permanent, full-time appointment with a yearly salary ranging from €45,000 to €50,000.
- Annual performance-based bonus up to €12,000, distributed monthly and linked to the commercial team's success.
- Entitlement to 25 days of paid annual leave.
- Opportunity to be part of a scaling team with tangible impact from your contributions.
- Supportive culture with collaborative teamwork.
- Regular social and team-building activities, including sports and wellness programs.
- Flexibility for occasional remote work from home.
Recruitment Process
- Initial interview with the Managing Director.
- Follow-up interview with the Client Support Team Lead.
- On-site team meeting concluding with the final interview.