Customer Support Executive

Job Overview

We are looking for a capable Customer Support Executive to join our team in Mumbai, Maharashtra. This role involves managing inbound customer calls, addressing order-related questions, providing updates on order statuses, resolving various customer concerns, collaborating with internal departments, and maintaining thorough records. The aim is to deliver a superior customer experience through clear communication and prompt problem solving.

Key Responsibilities

• Respond to customer calls and handle inquiries concerning their orders.
• Provide timely updates regarding the status of orders.
• Efficiently resolve customer complaints and questions.
• Coordinate with other teams within the organization to facilitate solutions.
• Maintain detailed and accurate records of customer interactions.
• Ensure excellent customer service by clear and professional communication.

Qualifications and Skills

• Proficient with Microsoft Excel for data management tasks.
• Strong verbal and written communication capabilities.
• Good command over English language, both spoken and written.
• Excellent customer service and problem-solving ability.
• Ability to maintain professional correspondence with clients via phone and email.