- 경험
- 5~8세
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 4시간 전
- 작업 모드
- 재택근무
- 재개하다
- 신청 시 필수 사항
직무 설명
About Saviynt
Saviynt offers an AI-enhanced identity platform designed to secure and manage human and non-human access across organizational applications, data, and processes. Trusted by leading global brands and government entities, Saviynt delivers identity security solutions that enhance operational efficiency, lower compliance expenses, and support safe AI adoption. The company is a recognized leader in identity security solutions.
Role Overview
As a Customer Success Manager (CSM) at Saviynt, you will foster long-term client relationships by aligning Saviynt's advanced solutions with customer business objectives. Your responsibilities include driving product adoption, performing health checks, analyzing metrics, providing adoption coaching, and identifying opportunities for additional services, ensuring clients meet their project goals and become enthusiastic advocates.
Key Responsibilities
- Act as the chief contact and trusted advisor for a portfolio of enterprise customers after implementation.
- Manage subscription renewals and monitor customer health to proactively address adoption and value issues.
- Develop strong relationships with stakeholders to identify upsell and cross-sell opportunities.
- Coordinate complex meetings between clients and Saviynt's teams to resolve challenges.
- Analyze usage patterns and translate insights into actionable recommendations for customers and product teams.
- Work closely with implementation partners to ensure smooth delivery and alignment.
- Plan and conduct customer training on new features, product releases, and identity strategies.
- Represent customer feedback internally to drive continuous product and engineering improvements.
- Collaborate with Sales during late-stage deals to facilitate seamless onboarding.
Qualifications and Skills
- 5 to 8 years’ experience in customer success or account management in a SaaS environment, preferably with Fortune 500 or Global 1000 clients.
- Strong understanding of Identity and Access Management (IAM); cybersecurity, governance, or compliance experience is highly advantageous.
- Technical proficiency with cloud, hybrid, and on-premises IT infrastructures and complex software environments.
- Excellent communication skills bridging technical concepts and business objectives for diverse audiences.
- Proven ability to independently manage customer relationships and solve complex issues effectively.
- Detail-oriented and hands-on with a strong customer-focused approach.
- Willingness and ability to travel up to 50% to client locations if required.
Additional Information
This is a remote position; however, applicants must reside in Canada and be aligned geographically with customers in the region. Candidates outside the North Central US region are not being considered. The role may include participation in a discretionary bonus program based on individual and company performance. Compliance with mandatory security and privacy training and policies during onboarding and annually is required.
Benefits
- Medical, dental, vision, and life insurance coverage.
- 401(k) retirement plan.
- Unlimited paid time off and sick leave.
- Company holiday parties and daily catered lunches.
- Employee recognition initiatives and team social events.
Equal Opportunity
Saviynt is committed to equal employment opportunities without discrimination on any basis including race, gender, sexual orientation, or disability. The company fosters an inclusive work environment that values diversity.
Use of AI in Hiring
Saviynt employs AI tools to support the recruitment process for assessing applications and resumes; however, final decisions are made by humans. Candidates can request information about data processing procedures.