- Experience
- Any
- Salary
- KSH 15,000 – KSH 15,000 / month
- Openings
- 1
- Posted
- 5시간 전
- Work mode
- In office
- Education
- Diploma or degree in Business, Marketing, Communications, or related field preferred
- Resume
- Required to apply
Job description
About Ink Consulting
Ink Consulting specializes in lead generation, supporting various brands to meet ambitious sales goals and ensure sustainable growth. The company collaborates with diverse industries to build robust sales pipelines and convert prospects into loyal customers. Emphasizing customer satisfaction, performance, and partnership, the team encourages members to adopt a proactive and customer-centric approach in all engagements.
Role Overview
The Customer Success Executive, based in Nairobi County, Kenya, is a full-time onsite role focused on cultivating and maintaining strong client relationships. Key responsibilities include onboarding new clients, aligning with their business objectives, monitoring campaign outcomes, and proactively resolving challenges. This role demands managing customer support requests, coordinating internally to address concerns, and tracking metrics such as satisfaction, retention, and account expansion.
Key Responsibilities
- Onboard and familiarize new clients with lead generation services.
- Understand and align with clients' business goals to ensure satisfaction and retention.
- Regularly monitor campaign performance and take corrective actions as necessary.
- Manage customer support inquiries and coordinate with internal teams for swift resolution.
- Track and report on key customer success indicators including satisfaction levels, client retention, and account growth.
- Prepare and share insightful performance reports with clients.
- Identify opportunities to upsell or broaden service offerings.
Required Qualifications and Skills
- Proven ability to improve customer satisfaction and retention rates to help clients achieve their objectives.
- Strong skills in customer support and account management to nurture enduring client relationships.
- Competency in analyzing performance data to derive actionable insights and suggest enhancements.
- Effective communication and presentation skills, both written and verbal.
- Experience in customer success, account management, or client-facing roles, particularly in sales or marketing sectors.
- Familiarity with CRM systems and basic reporting or dashboard software.
- Highly organized with attention to detail and capable of managing multiple client accounts simultaneously.
- A diploma or degree in Business, Marketing, Communications, or similar areas is beneficial.
Compensation
Salary is set at KSH 15,000 per month.