Customer Service Team Member

About The Good Guys

Established in 1952, The Good Guys is devoted to assisting families to improve their lives with affordable home appliances and consumer electronics. The brand thrives through unbeatable prices, world-renowned products, and outstanding customer care across more than 100 stores nation-wide, including an online presence and a commercial division called The Good Guys Commercial.

Why Work With Us?

• Experience a dynamic and fast-moving workplace valuing diversity, creativity, and fresh ideas.
• Receive competitive pay recognizing your contributions, potentially including lucrative sales commissions and special rewards celebrating achievements.
• Benefit from career growth opportunities and extensive training under the wider JB Hi-Fi Group umbrella, which encompasses JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys, and E&S Trading.
• Enjoy generous discounts across the JB Hi-Fi Group and exclusive deals through our team benefits app, Beny, featuring wellness perks and daily savings.
• Access 12 weeks paid parental leave for eligible primary caregivers along with gifts for new parents, plus flexible and hybrid work options for qualifying positions.
• Utilize our Employee Assistance Program offering counseling and diverse wellness resources for staff and their families.
• Participate in our Helping Hands initiative, raising millions for community impact through charity partnerships.
• Support sustainable business practices aimed at reaching net-zero carbon emissions by 2030 via efforts to reduce, reuse, and recycle.

Role Overview

Under the guidance of the Customer Service Manager, the Customer Service Team Member plays an essential role in delivering efficient store operations, supporting sales growth, and fostering a customer-centric environment.

Key Duties

• Perform store administrative functions aligned with standard company procedures.
• Handle cash transactions securely and accurately.
• Oversee multi-channel order fulfillment and maintain stock accuracy.
• Manage telephone inquiries professionally.
• Assist with marketing and promotional activities within the store.
• Support financial success by managing inventory effectively and controlling expenses.
• Ensure all sales channels meet fulfillment protocols.
• Collaborate closely with colleagues to maintain a consistent, positive customer experience and address any complaints or queries promptly.
• Contribute to enhancing The Good Guys' brand image through quality merchandising and in-store presentation.
• Engage in continuous learning to enhance sales capabilities and product knowledge through online courses and other development programs.

Skills and Attributes

• Customer-Centric Approach: Prioritize customers’ perspective in all activities.
• Results-Oriented: Persistently achieve goals under challenging conditions.
• Self-Reflection: Welcome and utilize feedback to understand personal strengths and areas for growth.

Additional Information

Applicants are encouraged to submit their CVs in confidence. The Good Guys values diversity and operates as an equal opportunity employer, welcoming applications from all qualified candidates, even if they do not fulfill every requirement perfectly.