Customer Service Specialist

Overview

Baraya Extended Care in Jeddah, Makkah, Saudi Arabia is looking for a professional and hospitable Receptionist to serve as the initial contact point for patients, visitors, and staff. This position is key to establishing a welcoming and positive first impression while efficiently managing front desk activities.

Key Duties

• Warmly greet and assist patients, guests, and team members.
• Handle phone calls, emails, and inquiries promptly and accurately.
• Manage patient registrations, verify information, and schedule appointments.
• Keep the reception area organized, clean, and professional in appearance.
• Guide visitors to relevant hospital departments and provide general information.
• Collaborate with clinical and administrative teams to support smooth patient movement.
• Perform standard administrative tasks including filing, data entry, and document handling.
• Adhere strictly to hospital protocols regarding confidentiality, privacy, and customer service standards.
• Escalate concerns, complaints, or unusual situations to the appropriate channels.

Qualifications and Requirements

• High school diploma or equivalent required; diploma in Administration, Customer Service, or related fields preferred.
• Between one to three years of experience in receptionist or front desk roles, ideally within healthcare or service sectors.
• Excellent communication and interpersonal abilities.
• Basic proficiency with computer programs including MS Office; familiarity with hospital software preferred.
• Ability to manage multiple tasks, prioritize effectively, and work under pressure.
• Professional demeanor and courteous manner essential.
• Fluency in Arabic is mandatory; English language skills are advantageous.