Customer Service Representative - Noel Leeming, Tauriko

About Noel Leeming

Noel Leeming stands as New Zealand's foremost retailer specializing in electronics and appliances, operating numerous stores nationwide. Being part of The Warehouse Group umbrella connects you to a broader network encompassing three major brands, offering a multitude of opportunities for growth and collaboration.

Our stores showcase a diverse product range, while our dedicated experts provide comprehensive services—from advising customers to delivering and installing their chosen products. Our customers count on us to ensure they leave with the ideal solution tailored to their needs.

Role Overview and Working Hours

This position is integral to supporting customers directly and ensuring satisfaction throughout their experience.

Working Schedule:

• Monday to Friday, 8:00 AM to 3:00 PM

Key Responsibilities

• Engage customers at the service counter addressing queries about payment options including hire purchases and credit applications.
• Provide assistance related to service repairs and sales concerns.
• Proactively identify and resolve customer issues, ensuring high levels of satisfaction.
• Perform various administrative duties to support store operations.

Candidate Profile

Ideal candidates possess strong people skills and maintain composure in challenging situations, effectively communicating to resolve concerns. The role involves making customer phone calls and managing administrative tasks, therefore a friendly telephone manner combined with solid written and oral communication skills is essential. A quick aptitude for learning computer systems and an interest in technology are important. Above all, being a committed team player passionate about customer service is key.

Qualifications and Preferences

• Demonstrable experience in retail, hospitality, or direct customer service roles.
• Outstanding communication abilities.
• A proactive and positive outlook.
• Physical capability to perform tasks requiring heavy lifting, ladder climbing, and extended periods of standing.
• A sincere enthusiasm for assisting customers and supporting colleagues.
• Familiarity with point of sale systems is advantageous.
• Genuine interest in technology.

Additional Benefits and Information

• Access to the Team Card, offering discounts across Warehouse Group brands.
• One paid day yearly for community volunteering through "Here for Good Leave".
• Birthday leave entitling one paid day off annually to celebrate your birthday.
• Confidential counseling and advice service available through Telus.
• Strong potential for career advancement within the company.
• And many other benefits.