Customer Service Representative

About the Role

We are looking for a dedicated Customer Service Representative to join a prominent retail brand based in Dubai. The successful candidate will be responsible for delivering outstanding customer service, assisting with daily store operations, and ensuring compliance with the company’s quality standards.

Key Duties

• Providing support to customers both in-store and through phone or email communication, ensuring timely and accurate assistance.
• Managing customer complaints with professionalism and offering effective resolutions.
• Assisting customers in choosing products, verifying availability, and guiding purchase decisions.
• Maintaining store cleanliness, organizing stock displays, and helping with inventory audits.
• Handling point-of-sale transactions, including processing sales, returns, and exchanges with accuracy.
• Engaging customers to build strong relationships that encourage loyalty and repeat business.

Candidate Requirements

• Possess 1 to 2 years of customer service experience, ideally within a retail environment.
• Exhibit excellent spoken and written English communication skills; proficiency in Arabic is advantageous.
• Be familiar with point-of-sale systems and basic computing applications.
• Demonstrate patience, empathy, and a solution-driven approach in customer interactions.
• Display a cooperative attitude and ability to work well within teams.
• Be flexible to work various shifts, including weekends and public holidays as needed.

Benefits and Career Development

• Receive a competitive compensation package and associated benefits.
• Opportunity for advancement within the retail industry.
• Work in a supportive, dynamic atmosphere encouraging growth.
• Access to training and professional development initiatives.