Customer Service Officer

Job Summary

The Customer Service Officer is responsible for efficiently managing both internal and external customer requests to maintain high satisfaction levels.

Key Duties and Responsibilities

• Responds to customer inquiries and processes requests through phone communication.
• Coordinates with sales team members to handle inquiries and order placements via telephone.
• Handles inter-office orders and communication through email systems.
• Collaborates with sales and accounts receivables managers prior to processing orders.
• Processes and invoices sales orders based on established price and exception lists, following up on request progress.
• Liaises with the delivery team to ensure timely order fulfillment to customers.
• Manages customer complaints using appropriate channels to resolution.
• Administers returned goods procedures in accordance with company policy.
• Works closely with the storekeeper to ensure efficient order preparation aligned with company protocols and oversees delivery scheduling.
• Handles the processing and follow-up of special item orders, maintaining records of all such orders.
• Compiles reports on daily invoice totals and overall sales figures for the Customer Service Manager.
• Prepares and submits daily activity and achievement reports to the supervisor.
• Adheres to and actively participates in the Medicals International Quality Management system.

Knowledge and Qualifications

• Bachelor's degree preferred.
• 0-2 years of experience outside Medicals International.
• Familiarity with Microsoft Office applications including Word, Excel, PowerPoint, and email systems.

Skills and Personal Attributes

• Strong communication abilities.
• Patient and pragmatic approach.
• Energetic and friendly disposition.