Customer Service Advisor

About the Role

Join DHL, the world's leading global logistics and express transport company connecting people and businesses across over 220 countries and territories. We are currently looking for an energetic and professional Customer Service Advisor based in Tirana who is passionate about delivering excellent client-focused service in a dynamic international environment.

Responsibilities

• Handle customer inquiries received via phone, email, and other communication channels.
• Provide prompt, accurate, and professional solutions to customer questions and concerns.
• Track shipments and give up-to-date status information to clients.
• Address complaints and special cases, ensuring a positive customer experience.
• Record and process customer orders and requests appropriately.
• Coordinate with other departments to deliver efficient solutions and maintain high service quality.
• Identify customer needs and promote additional services as suitable.
• Maintain DHL’s standards for service quality and customer satisfaction.

Candidate Profile

• Advanced English language proficiency (mandatory C1 or C2 level).
• Excellent verbal and written communication abilities.
• Positive attitude with strong customer orientation.
• Good organizational skills and keen attention to detail.
• Capability to work under pressure and manage challenging situations professionally.
• Strong computer literacy and ability to operate various software systems.
• Previous experience in customer service, support, or contact center roles is advantageous.

Benefits and Work Conditions

• Opportunities for professional growth and career advancement within a global leader.
• Ongoing professional training and continuous support.
• Modern, international, and collaborative work environment.
• Competitive salary along with performance-based bonuses.
• Employee benefits package according to company policies.
• Work schedule from Monday to Friday.