Customer Representative - Station

Overview

This role focuses on delivering precise information and assistance to customers requiring direct interaction. It involves administrative tasks essential for smooth operational efficiency and actively encourages generating additional sales opportunities to boost revenue.

Qualifications and Competencies

• High school diploma or equivalent required; college diploma is preferred.
• Familiarity with Canadian Customs regulations is an asset.
• Knowledge of FedEx Express and Ground services is advantageous.
• Must successfully complete all initial and ongoing training programs.
• Ability to lift up to 70 lbs and maneuver packages weighing up to 150 lbs using appropriate equipment is essential.
• Capable of meeting minimum standards in mandatory testing and training.
• Comfortable working within a Windows PC environment.
• Strong interpersonal and verbal communication abilities.
• Effective analytical thinking and problem-solving skills.
• Skilled in negotiation.
• Proven capacity to manage stress and adapt in a fast-paced, monitored, and changing workplace.

Additional Information

Starting wage is $22.50 per hour. This job description provides a general overview and does not list every responsibility or qualification; employees may be required to perform other duties as assigned. Candidates must work various shifts depending on operational needs. Quebec-based employees must be bilingual in French and English. Positions requiring driving skills necessitate a valid driver's license (e.g., class 5, G, or 1[AZ]) and a clean driving record with no more than two infractions or accidents in the past 24 months. Applicants will be assessed based on driving history, interview performance, and results from driving evaluations.

Employment Equity Statement

FedEx is committed to diversity and inclusion in the workplace. The company welcomes candidates from all backgrounds in alignment with the diverse communities served. A safe and respectful environment is maintained to allow everyone to thrive. Women, persons with disabilities, Indigenous peoples, cultural community members, and 2ELGBTQ+ individuals are especially encouraged to apply. Accommodations are available upon request during the recruitment process.