Customer Relationship Officer

About the Role

Arkazen Renewable Energy Pvt. Ltd. is seeking a dedicated Customer Relationship Officer (CRO) to join their Sales Operations team based in Perecherla, Guntur. Reporting directly to the Department Head, the CRO will play a critical role in managing customer engagement from lead follow-up to post-installation feedback to ensure a smooth sales and installation experience.

Key Responsibilities

• Contact customers assigned by the Sales Team to maintain strong engagement.
• Verify and update customer data regularly to ensure accuracy.
• Follow up on leads generated by Sales Executives to maximize conversions.
• Provide customer follow-up reports every two hours to track progress effectively.
• Collaborate proactively with Sales Executives and Documentation Officers for seamless operations.
• Address and resolve customer queries and maintain comprehensive customer records.
• Gather feedback and referrals from customers after installation to support continuous improvement.
• Maintain accurate daily reporting and CRM updates to reflect current customer statuses.

Candidate Eligibility

Applicants must have completed any graduate or intermediate education level. Freshers and candidates with up to two years of experience in customer service, telecalling, BPO, or CRM roles are encouraged to apply.

Skills Required

• Excellent communication capabilities for effective customer interaction.
• Strong customer handling and follow-up skills to maintain engagement.
• Basic computer proficiency for CRM and reporting tasks.
• Ability to work effectively within a team and manage time efficiently.
• Capacity to perform well under sales targets and pressure.