Customer Education Specialist

About Optix

Optix is a technology company dedicated to supporting operators of flexible and coworking spaces by providing a unified platform that integrates automation, CRM, and community engagement. Our solutions enable smooth operation and enhanced connectivity within workspaces worldwide.

We pride ourselves on a collaborative and enthusiastic work environment, often sharing creative ideas over coffee and pastries.

Role Overview

The Customer Education Specialist will revolutionize how our customers learn about our products. Currently, onboarding and feature education are handled manually by Customer Success teams through individual calls. Your role will be to develop comprehensive, self-directed educational content including courses, videos, and visual guides that facilitate client independence in onboarding and adoption. This will allow Customer Success Managers to dedicate their expertise to strategic client needs rather than repetitive product explanations.

Primary Responsibilities

• Create and uphold a self-service onboarding resource library aligned with client onboarding phases.
• Develop ongoing educational materials such as release notes, concise tutorials, and videos supporting new feature adoption without direct CSM intervention.
• Collaborate closely with Customer Success to identify client challenges and translate them into engaging educational content.
• Utilize AI and design tools, such as Claude Design, to independently produce polished, brand-consistent visual and video content from start to finish.
• Regularly update content to remain relevant with product changes and improvements.
• Measure the impact of self-service materials on onboarding efficiency and product engagement; use findings to refine content continuously.
• Coordinate with the Product team to proactively prepare educational content for upcoming releases and updates.

Candidate Profile

• Proven experience professionally creating structured training content or video materials; portfolio required.
• Comfortable employing AI applications and design platforms to independently deliver polished onboarding assets.
• Strong aptitude for simplifying complex processes into clear, compelling instructional designs.
• Capability to collaborate cross-functionally with Customer Success and Product teams to identify essential content.
• Highly organized and capable of managing a content portfolio autonomously with minimal oversight.
• Must have legal authorization to work in Canada.

Additional Preferences

• Experience within customer education, content marketing, or technical training roles in B2B SaaS environments is advantageous.
• Direct experience in coworking, flexible workspace, or property technology industries is a plus.

Benefits and Perks

• Competitive annual salary ranging from 65000 to 85000 CAD plus commission.
• Generous Employee Stock Option Plan participation.
• Comprehensive health and dental insurance provided by Sunlife.
• Positive, mission-oriented workplace culture focused on collaboration and support.
• Opportunities for personal career development and growth.
• Complimentary healthy snacks and premium locally roasted coffee (slow pour style favored).
• Regular team lunches, social gatherings, and annual offsite activities.
• Annual fitness and health reimbursement credits.
• Beautiful office environment with a flexible hybrid working arrangement (60% onsite, 40% remote).

Inclusivity Statement

We embrace diversity and welcome candidates from all backgrounds. If you believe you can positively contribute to our team, we encourage you to apply even if you do not meet every stated criterion.