Customer Delivery Driver - Kingsteignton Superstore

Role Overview

As a Customer Delivery Driver at Tesco in Kingsteignton, you will be the primary representative of the company on the roads, delivering groceries directly to customers' homes. This position extends beyond driving duties to include providing excellent customer service with a friendly demeanor. The role is physically active, hands-on, and varied, with largely independent working hours supported by managers and colleagues at the base when needed.

Work Schedule

• Sunday: 09:00 to 19:00
• Tuesday: 18:00 to 22:00
• Thursday: 18:00 to 22:00
• Saturday: 09:00 to 16:30

Responsibilities

• Maintain the cleanliness, tidiness, and organization of your van, trays, and work environment to ensure customers receive their orders in excellent condition.
• Load the delivery van safely and perform all necessary checks to confirm it is roadworthy and reliable for service.
• Communicate clearly and positively with customers regarding any changes to their orders, including substitutions or short-dated items, and manage refunds to ensure a smooth customer experience.
• Handle all products carefully, treating each order as if it were your own to uphold quality and build customer trust.
• Deliver orders punctually within the allocated customer time slots, providing warm and genuine interaction at the doorstep, leaving customers feeling valued.

Requirements

• Establish strong, positive working relationships with colleagues to foster teamwork and deliver outstanding service.
• Be friendly and approachable with both customers and team members.
• Adapt quickly to changing customer needs and embrace flexibility while on the road and at the store.
• Hold a valid UK, EU, or EEA driving licence (full or automatic) with at least 12 months of experience and no more than 3 penalty points.

Benefits and Perks

• Starting holiday allowance of 20 days plus a personal day, increasing to 22 days after 12 months, in addition to Bank Holidays.
• Flexible working options available from the first day of employment.
• 10% discount with the Colleague Clubcard, increased to 15% during pay-day weekends, with an additional card to share with family members.
• Access to complimentary wellbeing services supporting mental, physical, and life balance.
• Life insurance providing coverage worth five times your salary and a pension plan featuring employer contributions up to 7.5%.
• Variety of other benefits including discounts, share options, and cycle-to-work schemes.
• Provided uniform and supportive policies for key life events.

About Tesco

Tesco is dedicated to becoming every customer’s preferred shopping destination, striving to serve customers, communities, and the planet responsibly and sustainably. The company is committed to diversity, equity, and inclusion, ensuring that everyone feels represented and comfortable being themselves. Tesco welcomes conversations about flexible working to accommodate different life situations and is proud to hold the Disability Confident Leader accreditation. The recruitment process is designed to be fully inclusive and accessible, with support available upon request.