Customer Care Executive

Job Overview

We are seeking a Customer Care Executive to handle inbound and outbound calls, engage in chat support, and assist with sales. This position requires candidates to be physically present at the office, located in Delhi-NCR.

Candidate Profile

• Graduates or undergraduate candidates are eligible to apply.
• Strong verbal and written communication skills in English are essential.
• Ability and enthusiasm to learn new skills and processes.
• Polite demeanor with a strong focus on customer service.
• Effective listening and response abilities.
• Willingness to face challenges and take initiative beyond assigned duties.
• Excellent interpersonal skills and capacity to work well under pressure.

Work Schedule

• Work is full-time, based in the office.
• Shift Timings: For male employees, 24 hours a day, 7 days a week; for female employees, shifts run from 7 AM to 7 PM.
• Six working days each week with no fixed weekly off.

Selection Process

• Initial human resources interview.
• Operations round.
• Final client round interview.