Customer Care Agent

Job Overview

The role involves delivering superior front-line support to customers of Al Jazirah Vehicles Agencies Co. Ltd., addressing inquiries, resolving complaints, troubleshooting, sharing product details, and conducting sales via telephone and online channels, all within the company's policies and objectives.

Key Responsibilities

• Manage daily operational tasks linked to the role to ensure workflow continuity.
• Identify and contribute ideas to enhance processes and practices by adopting international best practices aimed at boosting efficiency and cost reduction.
• Help prepare prompt and accurate connection center reports that adhere to company policies and standards.
• Serve as the initial contact point for customers, ensuring excellent service quality and maximizing customer satisfaction.
• Develop and nurture lasting relationships with customers through phone, email, and social media to increase sales and revenue.
• Promptly handle all customer calls and complaints, including those from MCI, adhering strictly to company procedures and standards.
• Accurately document customer data and feedback in the CRM system and escalate urgent queries to the relevant departments.
• Coordinate and follow-up with departments to obtain updates on customer queries and concerns.
• Implement customer satisfaction and loyalty initiatives aligned with AJVA and FORD policies on time.
• Adhere to departmental policies, processes, and standard operating procedures to maintain consistent work quality.
• Comply with safety, quality, and environmental protocols to maintain a safe work setting.

Qualifications and Experience

• 0 to 2 years of relevant experience in customer support or related industries.
• High School Certificate is mandatory; Diploma in Sales, Marketing, or related fields is preferred.