Customer Analytics & Insights Manager

About the Role

Join Domino's Pizza UK & Ireland as a Customer & Consumer Analytics Manager where your expertise will drive understanding of our customers, identify business opportunities, and transform insights into strategic actions. You will guide a dedicated analytics team, enhancing data utilization to elevate customer experience and business outcomes across the region.

Key Responsibilities

• Lead analytics related to customer, consumer, brand, and competitor insights to assist various departments such as Marketing, Digital, Product, and Operations in decision-making.
• Execute SQL-driven data analysis, customer segmentation, behavioral modeling, and dashboard creation to provide leadership with performance tracking and early opportunity identification.
• Oversee and mentor a team of analysts by prioritizing objectives, developing team skills, and fostering a culture that values curiosity, evidence-based insights, and analytical rigor.

Required Qualifications and Skills

• Strong proficiency with SQL and handling large-scale datasets.
• Experience designing dashboards and reports utilizing tools like Power BI or Tableau.
• Background in customer, consumer, or commercial analytics, preferably within e-commerce or digitally-focused environments.
• Previous leadership or mentoring experience with ability to set priorities and maintain high quality standards.
• Capability to convey complex analytical insights effectively to both technical and non-technical stakeholders.

What We Offer

• A comprehensive onboarding process and ongoing support from your manager and colleagues to quickly acclimate you to your role and business impact.
• Professional growth opportunities to enhance analytical expertise and leadership skills with notable visibility across our business.
• Freedom to innovate in insight delivery and continually improve operational methods.
• Recognition programs for excellent work, including daily acknowledgment and larger awards such as the Domi Awards.

About Domino's

As the foremost pizza company worldwide with over 1,400 outlets across the UK and Ireland, Domino's is dedicated to crafting fresh, high-quality pizzas for more than 110 million customers annually. With a technology-forward approach, 90% of system sales come from digital platforms, and our app engages 9.5 million active users. We strive to be the preferred choice for food delivery and collection by emphasizing innovation and quality.

Inclusion and Values

Domino's embraces diversity and nurtures an inclusive workplace where every individual is respected and empowered. Our culture, known as DomiDNA, highlights our commitment to business excellence, reliability, openness to innovation, and teamwork. We welcome individuals who resonate with these principles to become part of our passionate and dynamic team.