CT Applications Specialist A&NZ

Position Overview

The CT Applications Specialist for Australia and New Zealand focuses on supporting post-sales CT system installations, user training, customer service activities, and live operational assistance on site. Additionally, this role involves delivering formal technical and clinical support during the CT sales process, including product demonstrations and clinical trial support.

Key Responsibilities

• Support CT sales by providing clinical and technical expertise and assisting sales teams with application support and sales tools creation.
• Conduct comprehensive product demonstrations, highlighting features, capabilities, applications, and benefits tailored to customer needs identified during discovery.
• Develop and deliver training programs to customers covering software, applications, and equipment usage effectively.
• Oversee CT installation processes in your territory to ensure high customer satisfaction and maintain long-term relationships.
• Manage clinical handover procedures and finalize installation checklists with clients.
• Plan follow-up visits and additional training as required to optimize system use.
• Enhance customer retention through continuing education focused on equipment optimization.
• Compile and contribute to image libraries for marketing materials and presentations.
• Collaborate with clinical leaders to develop key opinion leader networks and sustain reference site partnerships in the ANZ region.
• Assist marketing teams by incorporating product roadmap insights into sales and customer strategies.
• Provide clinical and technical guidance to improve customer experience and align application activities with business goals alongside sales and product leadership.
• Prepare detailed post-training and demonstration reports, offering feedback on customer satisfaction and product needs.
• Communicate and escalate product service issues swiftly with collaboration across service and product teams to ensure timely resolution.
• Maintain updated knowledge on competitor products and market trends, sharing insights for strategic advantage.
• Coordinate training programs for customers, channel partners, and internal employees, and support promotional events, including trade shows and conferences.
• Work with clinical and segment leaders to develop region-specific education programs and support clinical offering expansion.

Required Qualifications

• Clinical or technical qualifications in Diagnostic Radiography or Medical Radiation Science.
• Minimum of three years clinical or technical experience with CT, with preference for experience on GE platforms.
• Proven competency in clinical scanning techniques and proficiency with current CT technologies.
• Ability and willingness to travel extensively across specified geographic regions and nationwide.
• Strong analytical skills with the ability to interpret complex technical data and systems.
• Exceptional communication and interpersonal skills to build effective stakeholder relationships and collaborate widely.
• Teamwork skills and fluency in English.
• Competent user of Microsoft Office suite applications.

Desired Attributes

• Effective written and verbal communication skills suitable for diverse audiences, including global teams and customers.
• Self-driven with initiative to identify and act on improvement opportunities.
• Eagerness to learn and contribute to business development.
• Conflict resolution and problem-solving proficiency to manage and communicate issues internally and externally.
• Business acumen to engage in solution-oriented sales processes.
• Strong organizational skills managing multiple priorities with urgency and accountability.
• Adaptability to changing environments and commitment to team collaboration with a customer-focused approach.
• Confident presentation skills with public speaking or lecturing experience preferred.

Diversity and Inclusion

The company values inclusion and equal opportunity, making employment decisions irrespective of race, color, religion, gender, sexual orientation, age, disability, veteran status, or other protected attributes.

Employee Benefits

• Flexible work arrangements and hours.
• Competitive salary package.
• Five weeks of leave with additional flexibility options.
• Generous family and leave policies.
• Opportunities for long-term career growth locally and internationally.
• Employee discounts on a variety of goods and services including travel, entertainment, and shopping.

Additional Information

Relocation assistance is not provided. Candidates must have unrestricted right to work in Australia and be prepared to undergo background and police checks. COVID-19 vaccination is required for all employees.