Cruise Operations Coordinator

About Abercrombie & Kent

Abercrombie & Kent is a premier luxury travel company established in 1962, beginning as a safari operator in Africa. Today, it employs over 3,000 people across more than 70 offices in 83+ countries. The company offers bespoke private and small group travel experiences worldwide, owning a fleet of cruise vessels, luxury lodges, tented camps, hotels, and specialized vehicles. Dedicated to sustainable and ethical tourism, Abercrombie & Kent supports global philanthropic projects that positively impact the communities it serves.

Division Overview

The Cruise division, known as Akorn Destination Management, specializes in delivering superior services for shore excursions, extended land programs, and turnaround operations in the cruise industry. The team offers local insights enhanced by international expertise and fosters strong client dedication.

Role Summary

The Cruise Operations Coordinator plays a crucial role by offering administrative and operational assistance to the Shore Excursions, Turnaround, and Land Programme teams. This entry-level position provides an ideal pathway for individuals aspiring to develop a career in the travel and cruise sectors.

Key Responsibilities

• Manage administrative support activities across multiple teams.
• Support Cruise Account Managers and remote teams with last-minute queries and adjustments on cruise ship call days.
• Ensure accurate reconfirmation and preparation of required documentation.
• Organize scheduling and reconfirmation of guides for shore excursions.
• Correctly input quotations and bookings into the internal reservations system.
• Maintain thorough records and logs of team correspondence.
• Provide assistance onsite at the pier during ship days as necessary.
• Build and sustain effective relationships with suppliers.
• Offer support in other business areas as required.
• Collaborate with the sustainability team to assist in reporting and maintaining certification compliance.
• Perform additional tasks as assigned by management.

Qualifications and Skills

• Previous experience in administrative roles.
• Background in customer service roles.
• Experience in the cruise or travel industry is an advantage.
• Experience crafting itineraries or preparing quote proposals is beneficial.
• Proficient in Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook.
• Familiarity with in-house travel systems, preferably Travel Studio, is advantageous.
• Strong attention to detail and accuracy.
• Capability to thrive under pressure and manage priorities effectively.
• Excellent time management abilities.
• Outstanding written and verbal communication skills.
• A strong commitment to delivering exceptional customer service.
• Willingness to work full time, five days per week, including potential weekends and public holidays during peak cruise season.

Additional Information

• The position is based in Auckland, New Zealand, primarily operating from the central business district office with hybrid work flexibility.
• The company promotes a flexible, inclusive, and supportive environment encouraging skill development and career growth locally and globally.
• Staff benefit from access to employee assistance programs, staff discounts, travel benefits, and a green-conscious workplace culture.
• Abercrombie & Kent is committed to equal employment opportunities and fostering diversity and inclusion.