Contract Specialist

Overview

At KPMG Canada, our diverse team brings unique viewpoints to address the country's most critical challenges. This opportunity allows you to grow professionally, develop future-ready skills, and take charge of your career with continuous support. Join a firm where your efforts create meaningful impact.

The Contingent Labour Office (CLO) partners with business units to facilitate a fast, customer-focused approach to hiring external personnel, balancing business needs with risk reduction. This is achieved by leveraging expert practitioners with up-to-date market knowledge, acting as trusted advisors who challenge norms and help find innovative solutions, and delivering seamless service with proactive collaboration and minimal administrative burden.

Applicants from anywhere in Canada are welcome since this role supports virtual work with occasional in-office meetings (1-2 times monthly).

Key Responsibilities

• Manage all processes related to external resource engagement throughout their contract lifecycle for various divisions and geographic locations, overseeing over 1000 external engagements annually which range from single contractors to multi-million dollar organizations.
• Provide expert guidance and support to Hiring Managers, ensuring the correct and efficient onboarding and management of external personnel.
• Utilize technology effectively to streamline CLO processes and enhance user experience.
• Contribute actively to process improvements including workflow, documentation, and technology enhancements.
• Engage in case management tasks such as facilitating intake discussions with senior managers and partners, training on vendor management systems, performing due diligence including background checks and compliance verifications, maintaining transparent communication with stakeholders, and documenting case details for reporting and audits.
• Identify and escalate complex cases appropriately and respond promptly to internal inquiries to provide support or guidance.
• Lead or support initiatives aimed at refining internal processes and maintaining up-to-date standard operating procedures, forms, and knowledge base articles.
• Educate various teams including CLO, Procurement, offshore units, and HR on updated policies and practices regarding contingent workforce management.

Candidate Profile

• 3 to 5 years experience in case management, preferably in agency, staffing, contract labor, or contingent workforce environments.
• Strong communication skills in both written and spoken English; proficiency in French is highly preferred.
• Ability to manage multiple stakeholders including senior leadership, contractors, service providers, and internal experts.
• Exceptional attention to detail and accuracy in handling complex information.
• Capacity to thrive in a dynamic, fast-paced team setting managing diverse workload demands efficiently.
• Organizational skills with the ability to prioritize competing demands.
• Commitment to delivering consistent high-quality service and documentation.
• Proactive approach toward continuous operational improvements and efficiency.
• Technical proficiency in multiple software tools, with experience using vendor management systems (such as Flextrack or Beeline), ServiceNow, and advanced MS Office, especially Excel.
• Educational background includes a college or university degree in a relevant discipline.

Salary and Benefits

The anticipated base salary ranges between $55,000 and $82,000 annually, potentially supplemented by bonuses, dependent on candidate location, experience, and specific qualifications. KPMG also provides a comprehensive Total Rewards package.

Corporate Values and Inclusivity

Our core principles include integrity, continuous improvement, courage, collaboration, and purposeful action. We are an equal opportunity employer dedicated to fostering a diverse, inclusive workplace where all employees can excel. We welcome all qualified candidates to apply.

Recruitment Accommodations

KPMG is committed to an inclusive hiring process, offering adjustments and accommodations tailored to individual needs to ensure applicants can perform optimally during recruitment stages. Candidates may request accommodations related to communication access, interview breaks, or technology support.

Use of Artificial Intelligence

KPMG employs AI tools to enhance recruiting efficiency and candidate experience; however, all hiring decisions are made by professionals who receive specific training to ethically and responsibly incorporate AI assistance.